Digital Sales Representative

Job Description

We're looking for : A motivated self-starter who can handle a high-velocity sales approach while providing an excellent customer experience! Our Digital Inside Sales Specialists are at the forefront of our customer experience for both new and existing customers of Zendesk. In the role, you will become a product expert and articulate the value of Zendesk to an informed buyer. You will do this by providing several touch points across the customer journey to help them have an informed buying decision. This is a new team at Zendesk, so you will be one of the founding members in what will be a fast-growing area for our business.

Ideal candidates joining our team will bring a consistent track record in achieving targets; Software / SaaS experience is a plus. Travel to a Zendesk office is required throughout training and then will move to a hybrid schedule.

Please note we are advertising this role proactively as part of planned growth in our Digital Segment

Responsibilities :

Actively resolve prospect and customer inquiries to drive online business conversion rates

Become an expert on Zendesk products

Be the voice of our customers; understand their needs and make them champions

Conduct discovery calls, provide demos and help customers see the value in purchasing Zendesk.

Meet or exceed SLAs and KPIs established for the role, including but not limited to : ticket volumes, response and resolution times, and productivity. You will also have a shared revenue target to contribute to.

Exceed activity, pipeline, and revenue goals on a weekly basis

Required :

Excellent written communication skills in French and English

Will require working with clients / prospects across Zendesk’s global market

1+ years of sales experience; software / SaaS experience preferred

Real passion for Zendesk technology and quick ability to learn tools and processes

Outstanding organizational skills, with the ability to multitask a high volume of opportunities at all times

Ability to thrive in a fast-paced environment, think strategically and excel at tactical execution against a task

Work in-office 4 days per week

Hybrid : In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.