Technical Support Specialist

Blaze Information Security is a leading cybersecurity firm, and a pure-play boutique penetration testing provider established in 2016 with a presence in Berlin, Porto, Kraków, and Recife.

Initially, we provided cybersecurity solutions to banks and financial services firms, and soon, primarily due to client referrals, we attracted top players from other industries, such as technology and energy. Since then, we have served over 300 organizations in 25 countries.

As cybersecurity industry veterans, we are deeply invested in delivering quality services and contributing to the strong defenses of organizations worldwide. We focus on offensive cyber because we believe the best way to secure your business is by simulating a real-world attack.

We are looking for a Technical Support Specialist to join our team, with a solid technical background, excellent communication skills, and a passion for problem-solving. In this role, you will be responsible for providing technical assistance to our users across multiple channels. You will play a crucial role in maintaining our systems, documenting processes, and supporting our overall IT infrastructure.

Key responsibilities

As a Technical Support Specialist, your main responsibilities will include :

• Provide multi-channel support via phone, email, chat, ticketing system, and in-person
• Triage and manage the ticketing system efficiently
• Offer comprehensive user support for a wide range of technical issues
• Administer MDM systems for laptops and phones
• Manage permissions in the wiki and ticketing system
• Maintain office WiFi infrastructure
• Create and update documentation in the wiki
• Handle user account management, including onboarding and offboarding
• Assist in maintaining documentation required for ISO certifications
• Contribute to system administration tasks for Linux servers, Terraform, and Ansible (training provided)
• Use various tools, documentation, and knowledge bases to resolve user issues or escalate as needed
• Continuously improve troubleshooting documentation

Required skills

To be successful in this role, you should have :

Preferred Skills

We are looking for individuals willing to work from our offices in Porto, Portugal (hybrid model). Applicants must have valid work authorization for the EU - visa sponsorship is not available.

Salary Range : €16,800 – €23.800 per year (gross)

This is an indicative salary band, depending on the candidate’s experience, skills, and seniority. We’re open to discussing this further during the interview process to ensure a fair and competitive offer. Apply only if you're comfortable with this range and meet the requirements below.

To allow us to consider and review your application, please send your updated CV in English to the following email address :