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Customer Service Representative (Portuguese and Spanish Speaker)

Customer Service Representative (Portuguese and Spanish Speaker)

SpotOn TAPortugal
Há +30 dias
Descrição da vaga

SpotOn TA was founded to help people find their dream job, and help employers find the right candidates.

spotonps.pl

  • This Job Opportunity is only offered for candidates living and eligible to work in Portugal.

Salary : Kindly Share with us your salary expectations.

Client : BPO Company.

Remote – Braga, PT

The Role

Customer Service Representative – Portuguese and Spanish Speaker

Remote – Braga, Portugal

  • This Job Opportunity is only offered for candidates living and eligible to work in Portugal.

    • Salary : Kindly Share with us your salary expectations.

    Client : BPO Company.

    Remote – Braga, PT

    Job Description

    As a Customer Service Representative, you will manage incoming communications via email and phone, providing accurate and timely support.

    Detailed Duties and Responsibilities

  • Identify opportunities to enhance service delivery and propose actionable solutions.
  • Participate in a rotating on-call schedule (approximately once every four months) to ensure service continuity.
  • Respond to information requests from professionals, clients, or other stakeholders regarding a specific product or service area.
  • Manage incoming communications via email and phone, providing accurate and timely support.

    • Ideal Profile

    Targeted Qualifications

  • Fluency in  Portuguese and Spanish  Language, C1 / C2 level.
  • Fluency in  English  Language, B2 level.
  • A strong interest in research and evidence-based practices.
  • A higher education degree in a scientific or healthcare-related field (e.g., life sciences, health sciences, chemistry, or a related discipline) – A mandatory qualification.
  • Ability to work both independently and as part of a team in a dynamic environment.
  • Excellent communication, organizational, and time management skills.

    • Interpersonal Skills

  • Communicative, Speak and / or write well and get your ideas across to others easily.
  • Interpreter, Look at things and make sense of them, figure what is needed and how to fulfil it.
  • Confident, Pleasant, Energetic, Helpful, Trustworthy
  • Efficient, Perform tasks in the fastest and simplest ways that they can be done.
  • Organized and punctual, put things in order so that they run smoothly and are always on time.
  • Flexible, Can carry different responsibilities, sometimes with very little advanced notice.
  • Listen, Listen / pay attention to what others are saying, without daydreaming or judging them.
  • Precise, Make sure that things are done accurately, correctly, and exactly.
  • Willingness to acquire new knowledge.
  • Service Customers, be friendly patient, and polite with customers and try your best to service their needs / wants.

    • Offer & Benefits

  • Salary : Kindly Share with us your salary expectations.
  • Remote – Braga, Portugal.
  • Full eligibility to live & work in Portugal is a must.
  • Shift Based.
  • Fixed term 6 months.
  • A global team committed to the company values.
  • A dynamic work environment in a dynamically international company.

    • What's on Offer?

  • Opportunity within a company with a solid track record of performance
  • Join a market leader within Other Services
  • A role that offers a breadth of learning opportunities
    • Criar um alerta de emprego para esta pesquisa

    Customer Service Representative • Portugal