Support Specialist in Lisbon (Turkish Speaker)

Are you ready for a new chapter abroad? Are you looking for a people-first company where you can develop your skills and be part of a multicultural environment? You’ll find exactly that here!

Your responsibilities and impact as a Support Specialist will be :

Provide support to customer online orders throughout the entire process (e.g. delivery management, shipping investigations, returns, payment transactions, refunds, inbound / outbound calls, order information review, and business-related requests)

Handle sensitive customer and client information in accordance with PCI and GDPR regulations

Communicate and collaborate with customers, couriers, financial institutions, customer service representatives, and internal departments

Quickly recognize, analyze, and escalate complex problems when necessary with the help of internal resources and a knowledge base

Skills, qualifications, and interests you need to succeed in this role :

You have a native level of Turkish and a good level of English (minimum B2)

You hold EU citizenship or a valid work permit for Portugal

Strong written and verbal communication skills

Ability to manage sensitive and classified information securely

A proactive, problem-solving mindset with a customer-first attitude

Team-oriented, thrives in a collaborative work environment

Comfortable working in a fast-paced, deadline-driven setting

What’s in it for you?

Type of contract : Permanent contract with a 30-day trial period

Training : Paid intensive training of 15–20 working days conducted in English, including product, system, and customer management training

Working hours : 40h / week (8h / day), rotational shift between 07 : 00 and 24 : 00, Monday to Sunday (Portuguese public holidays apply)

Salary conditions :

With free accommodation (shared flat, all expenses included) : ~1129,34€ gross / month

Without accommodation : ~1423,34€ gross / month

Private health insurance from day one

Relocation support for international candidates :

Free company-rented, fully equipped and furnished apartments available for the first 14 months (for applicants relocating from over 100km away)

Support with paperwork, bank account setup, and a welcome kit upon arrival

Work-from-home option available (depending on project needs, occasional visits to the company’s Lisbon hubs may be required)

Dynamic, diverse, and multicultural environment

Access to free language courses, wellness activities, and cultural events

Career growth opportunities within 6 months to roles like QA, Team Lead, or Supervisor

Your Future Company :

Our client is a leading global customer service solutions provider, known for its people-first approach and multicultural workforce. Based in Lisbon, this is a company where your wellbeing, personal development, and professional growth are a top priority.

What should you expect from living in Lisbon?

Beautiful cityscapes and rich cultural heritage

Affordable living in a vibrant European capital

Famous Portuguese cuisine and café culture

Friendly locals and an upbeat, sunny lifestyle

Warm climate and proximity to Atlantic beaches

A large, welcoming international community

Not the right fit?

We offer other opportunities for Turkish speakers in Portugal. Feel free to send us your CV to be considered for alternative positions.