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Reverse Logistics Specialist

VantivaLisbon, PT

Há 26 dias

Descrição do cargo

Job Description

Responsibilities

Ensures the implementation and monitoring of the after-sales service activity.

Ensures that Vantiva meets its obligations related to the warranty towards its customers in an efficient and practical manner
Investigates and resolves customer issues related to after-sales activity.
Works closely with the Quality team to analyze and report feedback from the field in order to participate in product improvement, monitor, optimize and update Vantiva's after-sales and warranty costs

In concrete terms, the after-sales engineer :

Is the main contact for internal (Sales, Quality, Operation, Bid..) and external stakeholders ( Repair partner, Customer, Manufacturer,..) for the establishment of after-sales service.

Identify the customer's request, participate in the response to RFI, RFQ, tenders and contract reviews, in the implementation of contractual conditions with the customer and / or with the supplier, negotiate the prices of the service, Ensure the daily follow-up of the after-sales service center or call center, follow-up of the backlog, processing time, repair quality, availability of spare parts, guarantee of the performance of the service center, validation of the report, Validation of the invoice, carries out audits and follows up on corrective actions

Participates in the meeting with internal / external customers to present the results of the after-sales service

Qualifications

Profile

Master's degree in engineering or supplier management

Minimum 3 to 5 years of experience, customer and supplier support.

Accustomed to working in an international environment and multidisciplinary teams.

English read, written and spoken

French is a plus

SAP mandatory

Excellent Communication, and Interpersonal Skills to work both technical and not Technical stakeholders, including Customers

Additional Information

Our most important asset is our People

Vantiva’s success greatly relies on our people’s energy, motivation, and talent.

We are dedicated to cultivating a workforce that embraces and celebrates diversity as we believe our differences drive our creativity, and innovation.

We are proactive in supporting equality and maintaining an inclusive work environment, developing, and enhancing career opportunities for all.

If you require a reasonable accommodation at any step of the application process, please let us know by answering the dedicated question in this application form.

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Specialist • Lisbon, PT