French-speaking Online Community Moderator

Job Title : Frenchspeaking Online Community Moderator

Location : Lisbon Portugal

Work Type : Hybrid / Onsite

Employment Type : Fulltime

About the Role :

We are looking for a Frenchspeaking Online Community Moderator to join our team in Lisbon . In this role you will help manage and moderate online communities to ensure they remain safe engaging and aligned with our companys values. You will be the voice of the community actively engaging with users facilitating discussions and maintaining a positive environment by enforcing community guidelines and policies.

This position offers a flexible hybrid work model allowing you to balance onsite and remote work ensuring a healthy worklife balance while contributing to the success of our online community.

Key Responsibilities :

Monitor and moderate community content (forums social media blogs etc. to ensure adherence to community guidelines

Engage with community members in French by responding to queries fostering discussions and encouraging positive interactions

Flag and report inappropriate content or violations of community guidelines (e.g. harassment hate speech offensive language)

Resolve conflicts between users escalating issues when necessary to the appropriate teams (e.g. Legal Trust & Safety)

Facilitate discussions and promote communitybuilding initiatives to create an inclusive and welcoming environment

Create and maintain content (posts polls FAQs etc. to stimulate engagement and keep the community informed

Collaborate with crossfunctional teams (Customer Support Marketing Product etc. to ensure community feedback is communicated and addressed

Provide reports on community sentiment user feedback and issues that arise within the community

Stay updated with industry trends and best practices to improve community moderation and engagement strategies

Develop and update community guidelines as needed to reflect changes in platform policies user behavior or external regulations

What You Bring :

Fluent in French (spoken and written)

Good command of English (spoken and written)

Previous experience in community moderation social media management or a similar role

Strong understanding of online community guidelines and digital communication

Excellent written communication skills with the ability to engage and manage conversations in a friendly professional manner

Ability to handle sensitive issues with empathy and neutrality

Strong problemsolving skills and the ability to think quickly in challenging situations

Comfortable with using moderation tools social media platforms and community management software

Proactive and adaptable with the ability to work independently and collaborate with a team

Passion for creating safe positive and engaging online spaces

What We Offer :

Competitive salary and performancebased incentives

Flexible hybrid work model (office remote work options)

Health insurance meal allowance and other employee benefits

Modern office in Lisbon easily accessible via public transportation

Career growth opportunities and internal mobility

Training and continuous development programs to help you grow in your role

A dynamic multicultural and inclusive team environment

Relocation assistance (if applicable)

Working Hours :

Fulltime : 40 hours / week

Rotating shifts may be required depending on community activity (e.g. evenings weekends or holidays)

Key Skills

English,User Interface,Communication,Content Writing,Online,Twitter,Internet,Facebook,Youtube,Instagram,Management skills,Digital speech,Speaking skills,Analytics,Writing Skills

Experience : years

Vacancy : 1