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Modern Workplace Support Engineer

Modern Workplace Support Engineer

Unit4Lisbon, Lisbon, Portugal
Há 15 dias
Descrição da vaga

Job Description

Place in the organization

The Modern Workplace Support Engineer, is part of the End Users Computing services and reports to the IT Support Manager.

Purpose of the function

The Modern Workplace Support Engineer, will be able to manage multiple areas of focus within the IT department such as End Using Computer and L2 / L3 Service Support. This means actively supporting users by resolving tickets, managing, optimizing and keeping EUC applications and / or systems operational including the associated procedures, as well as and where necessary describing work instructions and ensuring the correct standard processes in alignment with the business and other stakeholders.

The Modern workplace Support Engineer, will also be part of local and Global IT projects.

The position will cover CET hours. The candidate will also need to work in shifts and in stand-by where applicable.

Output areas

  • Process and solve incidents and service requests in a timely and qualitative way
  • Preparing and running changes and configuration management on IT systems
  • Performing daily management activities defined in daily permanent activities
  • Working together with other internal departments like the infrastructure Shared Service Center and external vendors.
  • Maintain the EUC environment like Office 365, managing Intune, Windows OS, packaging applications, Active Directory,
  • Co-responsible for user satisfaction in relation to the IT environment
  • Communication with end users

Qualifications

  • ICT related Bachelor level of knowledge,  focus on Microsoft technologies , like  MS Office, Intune, Azure Active Directory, Windows OS,  Hardware settings, generic knowledge of Network,
  • 3 – 4-year experience in a similar L2 / L3 support function and having preferably Microsoft Certificates on the specific Microsoft products.
  • Knowledge and experience in L2 / L3 Workplace processes.
  • Having good knowledge and experience with  PowerShell .
  • Communicatively both oral and written and service oriented
  • Great English skills
  • Be able to work independently using Unit4 policies

    • Additional Information

    A chance to participate in the development of a leading global software firm. You have the opportunity to work within an organization, that gives you the freedom and autonomy to be successful. An attractive salary while working in a challenging international environment with enthusiastic colleagues who like to learn from each other.

    At Unit4 we invest in your personal and professional growth. We don't focus on how many days you work, we trust you on delivering results - thus, we have an unlimited vacation policy.

    There is also time for you to have fun participating in social events organized by our Unit4Fun group, time for solidarity causes with our Unit4Cares group, time for sports with Unit4Moves and time to be conscious about the role of women in technology with our Business Women Network

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    Support Engineer • Lisbon, Lisbon, Portugal