Manager, Sales Development

Job Description

Zendesk is a fast-growing SaaS software company with over 100k customers in 160 countries, providing solutions for customer service, customer communications, customer experience, and CRM. Zendesk sits at the heart of the most disruptive companies in the world, companies that have put customer experience and their product at the centre of their business models, and continually raise the bar on customer expectations.

As a Manager of the Sales Development team, you will play a critical role in our sales organisation by recruiting, inspiring, training, and leading a team of Sales Development Representatives (SDRs) to success. You will have a seat at the table with our sales leadership and you will help shape the development of our SDR program as we expand from our hub in Lisbon. We are looking for leaders who want to further develop their careers through continuous professional development, and who are motivated by taking on increased responsibility within Zendesk.

You Will

• Be passionate about managing a team of incredibly ambitious and diverse sales professionals.
• Hire, coach and develop early-in-career sales talent.
• Inspire, lead and engage your team to consistently overachieve targets.
• Provide career development to accelerate career progression.
• Consistently innovate to keep the team’s processes and methodologies agile and ahead of the market.
• Identify and make recommendations for improvement in the areas of process, efficiency and productivity.
• Collaborate and align with Sales, Marketing, Sales Operations and Talent Acquisition to drive the revenue and talent pipeline of the business.
• Thrive in a multicultural, multilingual and fast paced environment.
• Be a custodian of Zendesk’s outstanding culture and values.

You Have

Hybrid : In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.