Are you ready to make your mark?
About the Role :
Join our small but high-impact Email Portfolio team , responsible for a significant share of company revenue. This team owns and grows our Microsoft 365 and Hosted Exchange businesses, along with critical revenue-enhancing add-ons in security, backup, and compliance.
We’re looking for a proactive and execution-focused Product Owner / Delivery Manager with strong Product Management instincts. This hybrid role is approximately 70% product ownership and delivery, 30% product management . You will manage roadmap delivery across key initiatives while also owning a subset of established products end-to-end. Your work will directly drive product outcomes, execution clarity, and organizational alignment.
Key Responsibilities
Product Ownership & Delivery Execution (70%) – Portfolio-Wide Impact
- Prioritize and manage the product backlog for development teams
- Define and break down product Epics into User Stories, including acceptance criteria and additional requirements
- Create and elaborate user stories for the development team
- Lead sprint planning, backlog grooming, and quarterly roadmap alignment using Jira
- Facilitate Agile ceremonies and enforce process discipline across cross-functional teams
- Coordinate with Product Managers, Engineering, QA, and Operations to drive delivery of roadmap initiatives
- Support project resourcing and tradeoff decisions to ensure successful delivery
- Track progress, resolve blockers, and ensure deadlines are met across multiple workstreams
- Provide clear, timely updates to stakeholders on delivery status and risks
- Track and report progress toward quarterly planning commitments
Product Management (30%) – Strategic Ownership for Established Products
Own the roadmap, backlog, and lifecycle of assigned products (e.g., Hosted Exchange, Outlook Backup, Archiving)Translate customer, business, and stakeholder needs into actionable product requirements and product strategy that aligns with company and portfolio objectivesCollaborate with Product Managers on complex initiatives and assist with tasks such as data analysis, market research, or customer insights to support decision-makingIncorporate customer feedback, usage data, and market trends into product enhancementsHarness data to drive smart decisions using insights from Power BI, Excel, and internal analytics tools to inform prioritization, quantify trade-offs, and align decisions with business value, technical feasibility, and customer impact.Continuously monitor product performance to drive iterative improvements and lead end-of-life planning for legacy features as neededEngage directly with Engineering, Support, Operations, and external vendors to identify and resolve product issuesRequirements
5+ years in a Product Owner, Delivery Manager, Product Manager or hybrid Product / Project roleDemonstrated ability to drive product delivery while contributing to product definition and lifecycleStrong foundation in Agile frameworks and Jira-based backlog managementExperience working with cross-functional teams, especially in SaaS or IT servicesClear and concise communicator, able to influence and align stakeholders at all levelsExperience with : Jira, Power BI, Excel, Figma, and MiroFamiliarity with email infrastructure, Microsoft 365, or hosted service products is a plusEnglish : Upper-Intermediate or higherBachelor’s degree in Computer Science, Information Systems, Business Administration or related field—or equivalent practical experienceCertifications in Project Management and / or Agile methodologies (e.g., PMP, CAPM, CSM, PSM, SAFe) are a plus, but not required.Familiarity with SQL is a plus, but not required