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Travel Agent German, French or Italian Speaking

Travel Agent German, French or Italian Speaking

Multilingual International Recruitment LtdLisbon, Porto, Portugal
Há 7 dias
Descrição da vaga

Travel Agent German French or Italian Speaking

Location : Portugal (Lisbon-based hybrid or fully remote)

Salary : (depending on experience with GDS systems)

About the Role

Are you passionate about travel and delivering exceptional service Join a fast-growing international travel support team where your language skills and customer focus will help travellers navigate everything from simple queries to complex travel emergencies.

Tasks

Key Responsibilities

  • Deliver best-in-class personalized support to travellers through phone chat or email.
  • Resolve travel and technical issues from general inquiries to urgent last-minute changes.
  • Stay up-to-date on travel trends platforms and company tools to offer accurate high-quality assistance.
  • Collaborate with global teams to enhance the overall customer journey.
  • Share insights and feedback with internal teams to support product and service improvements.
  • Consistently meet and exceed key performance indicators (KPIs).

Requirements

  • Fluent / native in either German French or Italian (oral and written) plus English fluency (B2 level or above).
  • Experience in customer service ideally within the travel or hospitality industry .
  • GDS experience is mandatory with systems such as Sabre Amadeus or Galileo .
  • Performance and metrics-driven mindset.
  • Strong verbal and written communication skills with a personalized approach to customer interaction.
  • Collaborative team player who thrives on feedback and growth.
  • Proficient with tools such as Gmail Zendesk Slack Salesforce and comfortable learning new platforms.
  • Flexibility to work rotating shifts including early mornings evenings and weekends.

    • Shift coverage : Monday to Sunday 7 AM 10 PM .

    Benefits

    Perks & Benefits

  • Competitive salary up to 32000 depending on GDS experience
  • Generous medical dental and vision plans
  • Mental health and wellbeing support
  • Paid parental and bereavement leave
  • Subsidized commuter benefits
  • Connectivity stipends
  • Career development tools and training
  • Inclusive collaborative and dynamic work environment

    • Step into an exciting career in the travel industry where no two days are the same. Be part of a company that values innovation teamwork and delivering outstanding customer experiences.

    Apply now to begin your journey with us!

    Key Skills

    Acting,Anti Money Laundering,Electrical Designing,Marketing & Promotions,Dsp,Immigration

    Employment Type : Full Time

    Experience : years

    Vacancy : 1

    Yearly Salary Salary : 26000 - 32000

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