Customer Service Role

Experis is recruiting a Customer Service Role for an international European company in the process of setting up a new location in Lisbon. As part of its expansion, we are looking for a bilingual customer service representative who is fluent in French or German. This role is key to ensuring seamless communication between our customers and our employees, facilitating efficient service delivery.

Responsibilities :

Coordinate with employees to ensure timely acceptance and execution of services

Assist customers during onboarding, ensuring accurate information is gathered

Resolve and troubleshoot service execution issues, such as accessibility challenges

Manage and process customer feedback, damages, and quality issues

Handle employee absences according to established guidelines

Ensure customer payment information is current and accurate

Respond to employee questions regarding contracts and payroll issues

Provide feedback on employee performance, escalating issues when necessary

Initiate contract changes for employees as needed

Participate in the planning and execution of events for employees and customers

Make regular calls to employees and customers to ensure service quality and collect feedback

Requirements :

Ambitious, committed and focused on self-improvement

Exceptional interpersonal and communication skills

Excellent telephone etiquette and customer relationship management

German or French or Italian + Fluent in English (C1)