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Technical Support Specialist for Remote Automotive Diagnostics fmdiv

Bosch GroupAveiro, Aveiro, Portugal

Há 11 dias

Descrição da vaga

Your contribution to something big :

As a Technical Support Specialist for Remote Automotive Diagnostics you will provide expert assistance to automotive workshops in Europe. Your expertise in ADAS calibration and vehicle diagnostics will help solve complex cases efficiently ensuring a seamless customer experience. Your key responsibilities will include :

Provide remote technical support for workshops.
Diagnose and resolve advanced vehicle system issues using OE (Original Equipment) and IAM (Independent Aftermarket) tools.
Utilize OETester and diagnosis software to find and perform the corresponding solution.
Communicate effectively with customers via Chat.
Manage multiple support tickets and client interactions in parallel.
Conduct regular training sessions for team members and provide feedback to the Development Team.

Qualifications :

What distinguishes you :

Education & Experience :

Vehicle Master level technician skills (or local equivalence) and / or work experience in this field

Experience in automotive diagnostics ADAS calibration and technical support.

Technical KnowHow :

Strong knowledge of OE (Original Equipment) and IAM (Independent Aftermarket) tools and their procedures.

ESI tronic technical knowledge is beneficial.

Expertise in ECU (electronic control units) flashing Engine management systems Comfort systems (such as ADAS) and braking systems is beneficial.

Understanding of electronic modules dashboards lighting and vehicle behavior.

Working Style & Methods :

Strong analytical skills to diagnose complex vehicle issues remotely and problemsolving skills.

Ability to multitask and handle multiple cases efficiently.

Enjoy training coworkers.

Flexibility in terms of time and working contents.

Personality :

Good communication and active listening skills.

High level of customer orientation and ability to adapt quickly.

Passion for automotive technology and continuous learning.

Languages :

very good spoken and written English skills.

Additional Information :

Work #LikeABosch includes :

Flexible work conditions

Exchange with colleagues around the world

Health insurance and medical office on site (general surgeon psychology physiotherapy general clinic)

Training opportunities (p.e. technical training foreign languages training) & certifications

Opportunities for career progression and continuous professional development

Access to great discounts in partnerships and Bosch products

Sports and health related activities

Flexible benefits platform

Free parking lot

Canteen

Success stories dont just happen. They are made...

Make it happen! We are looking forward to your application!

Remote Work : Employment Type :

Fulltime

Key Skills

Dhcp,SQL,Active Directory,VOIP,VMware,Customer Service,Windows,Trouble Shooting,Java,VPN,Sharepiont,hardware,Dns,Technical Support,Software Applications

Experience : years

Vacancy : 1

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Technical Support Specialist • Aveiro, Aveiro, Portugal