Content Moderator / Customer Service Agent with Italian - Portugal (on-site)

We're Hiring : Content Moderator / Customer Service Agent with Italian - Portugal (on-site)

Do you speak Italian fluently and have strong English skills? Are you passionate about maintaining online safety and helping users navigate digital platforms? Join an international team in Portugal (Lisbon or Porto) , where you'll ensure a secure and respectful user experience while delivering top-tier customer support.

Location : Lisbon or Porto, Portugal (On-site)

EU Passport required

Languages : Italian (C2 / native) + English (B2+)

Contract Type : Full-time

Schedule : Rotational shifts across weekdays and weekends

Relocation support provided if you're moving from abroad

What Youll Be Doing :

• Review and moderate user-generated content in line with platform policies
• Handle user inquiries via chat, email, or internal tools with empathy and professionalism
• Escalate violations or complex cases according to internal protocols
• Protect online communities by enforcing safety guidelines
• Maintain accurate logs of interactions and moderation actions

What We Offer :

Help make the digital world safer while growing your international career.

Apply now and join a purpose-driven team in Portugal!

Contacts : giuliano.cani@cbtalents.org