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Travel Agent German, French or Italian Speaking

Multilingual International Recruitment LtdLisbon, Portugal

Há 6 dias

Tipo de vaga

Quick Apply

Descrição da vaga

Travel Agent – German, French or Italian Speaking

Location : Portugal (Lisbon-based, hybrid or fully remote)

Salary : €26,000 – €32,000 (depending on experience with GDS systems)

About the Role

Are you passionate about travel and delivering exceptional service? Join a fast-growing, international travel support team where your language skills and customer focus will help travellers navigate everything from simple queries to complex travel emergencies.

Tasks

Key Responsibilities

Deliver best-in-class, personalized support to travellers through phone, chat, or email.
Resolve travel and technical issues – from general inquiries to urgent last-minute changes.
Stay up-to-date on travel trends, platforms, and company tools to offer accurate, high-quality assistance.
Collaborate with global teams to enhance the overall customer journey.
Share insights and feedback with internal teams to support product and service improvements.
Consistently meet and exceed key performance indicators (KPIs).

Requirements

Fluent / native in either German, French, or Italian (oral and written) plus English fluency (B2 level or above).

Experience in customer service , ideally within the travel or hospitality industry .

GDS experience is mandatory – with systems such as Sabre, Amadeus, or Galileo .

Performance and metrics-driven mindset.

Strong verbal and written communication skills with a personalized approach to customer interaction.

Collaborative team player who thrives on feedback and growth.

Proficient with tools such as Gmail, Zendesk, Slack, Salesforce , and comfortable learning new platforms.

Flexibility to work rotating shifts , including early mornings, evenings, and weekends.

Shift coverage : Monday to Sunday, 7 AM – 10 PM .

Benefits

Perks & Benefits

Competitive salary up to €32,000 , depending on GDS experience

Generous medical, dental, and vision plans

Mental health and wellbeing support

Paid parental and bereavement leave

Subsidized commuter benefits

Connectivity stipends

Career development tools and training

Inclusive, collaborative, and dynamic work environment

Step into an exciting career in the travel industry where no two days are the same. Be part of a company that values innovation, teamwork, and delivering outstanding customer experiences.

Apply now to begin your journey with us!

Multi-lingual International Recruitment Ltd specialise in the Recruitment of Multilingual Permanent and Contract Call Centre / Customer Services / IT Helpdesk / Marketing Staff across multiple industry sectors on an European / International basis. With over 28 years combined recruitment experience and specialists including Recruiting for the Online Gaming Industry, We offer a unique “Complete Recruitment Solution Service” for both our Clients and Candidates alike ensuring the future business growth of our Clients is supported efficiently, effectively AND professionally with minimum interruption to their business.

Due to fostering excellent working relationships, Multi-lingual International Recruitment Ltd constantly acquires repeat business and referrals making us one of the UK and Europe’s favourite Multilingual Recruitment Consultancies!

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