Polish Speaking ARC Support Specialists

Polish Speaking ARC Support Specialists

Lisbon, Portugal

1050 / month + free accommodation in shared company-rented apartments OR €1237 / month without accommodation.

Overview

This role involves providing support to customer’s online orders, throughout the

whole journey (eg. delivery management, shipping investigations, returns, payment

transactions, refunds, inbound / outbound calls and order information review,

business related requests).

• The Specialist will be handling very sensitive customer and client information, having

to follow the standard PCI and GDPR policies.

financial institutions, other specialists, and other internal departments.

experience and maintaining the highest customer service standards at all times.

complex problems and escalate to the dedicated team, if necessary, with the help of

the Knowledge Base.

project’s goals.

Job Required Experience

Flawless communication skills, proficient (both written and oral) in English (C1).

Ability to work in a sensitive and classified information environment is an advantage.

Ability to work quickly and efficiently under deadline pressure.

Very good accuracy and attention to detail, understanding that small details can

make the biggest

difference.

Proven ability to work and make decisions with minimal supervision.

Proactively utilize strong problem-solving skills to deliver customer-focused

solutions.

Working in a back-office environment with customer satisfaction in mind.

Excellent written and verbal communication skills.

Interest in self and team KPIs – focusing on what can be done instead of what cannot

Knowledge of SAP and Back-Office work is an advantage; otherwise, we can help with

that.

As this job is directly related to order volume, flexibility is required and will

occasionally involve overtime work.

Extraordinary teammate, thriving in an environment where camaraderie matters.