CRM Manager

At emagine Portugal , we believe in the power of talent to drive innovation. As a global consulting company, we connect top professionals with some of the most exciting and forward-thinking projects across Europe. With a strong presence in Portugal, we are committed to delivering value through expertise, collaboration, and agility.

About the Role :

We’re looking for a CRM Manager to lead strategy and execution across key European markets, playing a crucial role in customer retention, engagement, and growth.

What You’ll Be Doing :

Own and implement the CRM strategy to increase traffic, click-through rates (CTR), and CRM-driven revenue

Use Emarsys to build advanced automations, lifecycle campaigns, and personalized email communications

Segment and profile customers to create impactful and tailored messaging

Collaborate with local teams to adapt and roll out global CRM initiatives

Monitor key KPIs (e.g., traffic, CTR, revenue) and apply learnings to continuously improve performance

Work closely with data & analytics teams to optimize customer journeys and campaign impact

Stay current with CRM trends and best practices to keep the strategy innovative and effective

What We’re Looking For :

5+ years of experience in CRM, ideally in eCommerce , consumer goods , or B2B

Proficiency with CRM platforms — experience with Emarsys is a strong plus

Strong analytical skills and confidence using customer data to inform strategy

Excellent communication skills and a collaborative, proactive approach

Comfortable working in fast-paced, high-growth environments

Experience in the beauty or consumer products industry is a bonus

Fluent in English

Interested?

Send your application to