Remote Customer Service Role

Join a Global Automotive Leader Customer Service Role (German Speaker)

Location : Remote (from Coimbra to the North of Continental Portugal)

Office Base : Braga

Start Date : 12 June 2025

Contract Type : Full-Time, Permanent

About the Role

Are you ready to take your career to the next level with one of the world's most renowned premium automotive brands? We're looking for passionate German-speaking Customer Service Specialists to join our dynamic support team. You'll play a key role in delivering top-tier service experiences to clients across Europe all from the comfort of your home in northern Portugal.

What You'll Do

• Be the voice of a leading global car manufacturer (brand confidential), handling inbound calls, emails, and chats

Support customers with a range of topics from technical inquiries to general service support

Ensure customer satisfaction by delivering clear, empathetic, and solution-oriented assistance

Collaborate with internal departments to resolve complex cases

Work in a fast-paced, multilingual environment with the highest standards of quality

Languages Required

English B2 (intermediate proficiency)

Schedule

2 rotating days off per week

Full remote working model (after initial training)

Flexibility is key this role requires availability across different shifts, including nights and weekends

Compensation & Benefits

Complexity Bonus : 80 EUR / month (x11 months / year)

Position Bonus : 20 EUR / month

Meal Allowance : 7.23 EUR / day (net)

Private Health Insurance : Provided from day one (100% free after 6 months)

Full remote setup + career development opportunities with a global industry leader

Who You Are

Comfortable with working on a rotational shift schedule

Thrive in a remote, multicultural environment

Hiring Process

Language Assessment (German and English)

Client Interviews (in German)

Why Apply?

Work from home with a supportive, friendly team

Grow your career in customer service with real development pathways

Ready to accelerate your career? Apply now and become part of something exceptional.