Job Title : Customer Service Representative (Portuguese Market)
Location : Lisbon, Portugal (On-site)
Start Date : 29 May 2025
Contract Type : CDD 6 months (Fixed-term)
Job Description :
We are looking for a motivated Customer Service Representative to join a dynamic team supporting the Portuguese market . This role involves providing outstanding service and support to customers via phone, chat, or email. It is ideal for individuals who are passionate about helping people and thrive in a fast-paced, multilingual environment.
Schedule :
Workdays : Monday to Sunday Rotative shifts (24 / 7), including night shifts
Days off : 2 rotating days per week
Salary & Benefits :
Base Salary : 870.00 per month (x14 payments annually)
Position Bonus (Braga only) : 20 per month (x12 months)
Meal Allowance : 7.23 per day
Transport Allowance : 20 per month
Bonus :
Welcome Bonus (paid in 4 parts if absenteeism is below 6%) :
1st payment : after 3 months (paid on month 4)
2nd payment : after 6 months (paid on month 7)
3rd payment : after 9 months (paid on month 10)
4th payment : after 12 months (paid on month 13)
Benefits :
Health Insurance : Available from day 1 (employee contribution required for first 6 months; free after)
Accepted Documents : EU ID
Portuguese Residence Card
Manifestação de Interesse
Visa (subject to consultation)
Relocation Package (Lisbon only) :
Airfare Reimbursement : Up to 400 (Economy), paid after completing 6 months
Housing Support :
Shared apartment for up to 12 months
Rent : 280 / month (utilities included, deducted from payslip)
Note :
Remote position available only for candidates living between Coimbra and Algarve
No relocation support for Braga or Aveiro. Candidates must reside above Coimbra
Requirements :
Language : Native-level Portuguese (European)
Customer service experience is a plus
Strong communication and problem-solving skills
Availability to work in rotating shifts, including nights and weekends
Click to apply or send your English CV to amanda.kiss@cbtalents.org
Customer Service Representative • Lisbon, Portugal