Customer Service Representative

Job Title : Customer Service Representative (Portuguese Market)

Location : Lisbon, Portugal (On-site)

Start Date : 29 May 2025

Contract Type : CDD 6 months (Fixed-term)

Job Description :

We are looking for a motivated Customer Service Representative to join a dynamic team supporting the Portuguese market . This role involves providing outstanding service and support to customers via phone, chat, or email. It is ideal for individuals who are passionate about helping people and thrive in a fast-paced, multilingual environment.

Schedule :

Workdays : Monday to Sunday Rotative shifts (24 / 7), including night shifts

Days off : 2 rotating days per week

Salary & Benefits :

Base Salary : 870.00 per month (x14 payments annually)

Position Bonus (Braga only) : 20 per month (x12 months)

Meal Allowance : 7.23 per day

Transport Allowance : 20 per month

Bonus :

Welcome Bonus (paid in 4 parts if absenteeism is below 6%) :

1st payment : after 3 months (paid on month 4)

2nd payment : after 6 months (paid on month 7)

3rd payment : after 9 months (paid on month 10)

4th payment : after 12 months (paid on month 13)

Benefits :

Health Insurance : Available from day 1 (employee contribution required for first 6 months; free after)

Accepted Documents : EU ID

Portuguese Residence Card

Manifestação de Interesse

Visa (subject to consultation)

Relocation Package (Lisbon only) :

Airfare Reimbursement : Up to 400 (Economy), paid after completing 6 months

Housing Support :

Shared apartment for up to 12 months

Rent : 280 / month (utilities included, deducted from payslip)

Note :

Remote position available only for candidates living between Coimbra and Algarve

No relocation support for Braga or Aveiro. Candidates must reside above Coimbra

Requirements :

Language : Native-level Portuguese (European)

Customer service experience is a plus

Strong communication and problem-solving skills

Availability to work in rotating shifts, including nights and weekends

Click to apply or send your English CV to amanda.kiss@cbtalents.org