German Customer Experience Associate Lisbon

Job Title : German Customer Experience Associate Lisbon (Onsite / Hybrid)

Location : Lisbon Portugal

Employment Type : Fulltime

Work Setup : Onsite with Hybrid flexibility (after training)

About the Role :

Were looking for a Germanspeaking Customer Experience Associate to join our growing team in beautiful Lisbon . In this customercentric role youll be the first point of contact for our Germanspeaking customers delivering outstanding service and ensuring a smooth positive experience across all interactions.

This is a great opportunity for someone who loves solving problems connecting with people and being part of a fastmoving international environment.

Your Responsibilities :

Communicate with customers via phone email and chat in German

Understand customer needs and offer timely effective solutions

Provide product or service information in a clear friendly and professional manner

Log all customer interactions in internal systems accurately and efficiently

Collaborate with other teams (technical support operations logistics) to resolve complex queries

Identify recurring issues and suggest improvements to enhance the customer journey

Work towards individual and team KPIs related to service quality and response times

What You Bring :

Fluent in German (C2 level) written and verbal

Good English skills (B2 or higher)

Previous experience in customer service support or contact centers is a plus

Strong communication and problemsolving abilities

Positive customerfirst mindset with attention to detail

Comfortable working with CRM systems and multitasking between tools

Valid EU work permit or authorization to work in Portugal

What We Offer :

Competitive salary with performancebased bonuses

Hybrid working options after initial training

Full onboarding and continuous training

Private health insurance

Opportunities for career growth and development

A diverse and international team culture

Central office in Lisbon with modern amenities

Regular teambuilding activities and employee perks

Working Hours :

Fulltime : 40 hours / week

Monday to Friday (some flexibility may be required depending on project or client needs)

Key Skills

English Speaking,Catering,Marine Biology,Entry Level,Computer Engineering

Experience : years

Vacancy : 1