Job Title : German Customer Experience Associate Lisbon (Onsite / Hybrid)
Location : Lisbon Portugal
Employment Type : Fulltime
Work Setup : Onsite with Hybrid flexibility (after training)
About the Role :
Were looking for a Germanspeaking Customer Experience Associate to join our growing team in beautiful Lisbon . In this customercentric role youll be the first point of contact for our Germanspeaking customers delivering outstanding service and ensuring a smooth positive experience across all interactions.
This is a great opportunity for someone who loves solving problems connecting with people and being part of a fastmoving international environment.
Your Responsibilities :
Communicate with customers via phone email and chat in German
Understand customer needs and offer timely effective solutions
Provide product or service information in a clear friendly and professional manner
Log all customer interactions in internal systems accurately and efficiently
Collaborate with other teams (technical support operations logistics) to resolve complex queries
Identify recurring issues and suggest improvements to enhance the customer journey
Work towards individual and team KPIs related to service quality and response times
What You Bring :
Fluent in German (C2 level) written and verbal
Good English skills (B2 or higher)
Previous experience in customer service support or contact centers is a plus
Strong communication and problemsolving abilities
Positive customerfirst mindset with attention to detail
Comfortable working with CRM systems and multitasking between tools
Valid EU work permit or authorization to work in Portugal
What We Offer :
Competitive salary with performancebased bonuses
Hybrid working options after initial training
Full onboarding and continuous training
Private health insurance
Opportunities for career growth and development
A diverse and international team culture
Central office in Lisbon with modern amenities
Regular teambuilding activities and employee perks
Working Hours :
Fulltime : 40 hours / week
Monday to Friday (some flexibility may be required depending on project or client needs)
Key Skills
English Speaking,Catering,Marine Biology,Entry Level,Computer Engineering
Experience : years
Vacancy : 1
Experience Associate • Lisbon, Porto, Portugal