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German Speaker B2B Travel Agent

The lemon ConsultingLisbon, Portugal

Há 12 dias

Tipo de vaga

Quick Apply

Descrição da vaga

Position : Travel Agent

Location : remote, Portugal or hybrid, Lisbon (candidate's discretion)

Employment type : Full-time

Remuneration : Base salary.

DUTIES AND RESPONSIBILITIES :

Assist travelers with best-in-class personalized support
Solve issues with any travel or tech related help they may require, ranging from standard platform queries to last-minute emergency travel situations
Stay up to date with travel industry and platform knowledge to deliver unparalleled service and support further company's success
Build meaningful relationships across global teams
Provide feedback to product and engineering team necessary for product improvement
Meet and exceed KPIs.

REQUIREMENTS :

Native / fluent in German, both oral and written. Fluent in English (B2 or higher)

Previous working experience in a customer service roles, ideally covering travel and hotel segments

Previous experience working with GDS systems (Sabre, Amadeus, Galileo, Worldspan) is mandatory

Metrics driven as an indicator and motivator of success

A skilled communicator who enjoys creating personalized verbal and written communication

A team player who thrives in collaborating, giving and receiving feedback and lifting others up

Computer literate and confident using tools such as Gmail, Zendesk, Slack and Salesforce as well as our unique, in-house, travel customer service platform

Flexibility to work non-traditional shifts (early mornings, late evenings and weekends), as we scale our support organization

Working schedule : Monday to Sunday, 07 AM - 10 PM, rotating schedules.

BENEFITS :

Excellent remuneration package based on experience, skills and performance

Be part of a dynamic and creative team with positive and friendly atmosphere

Guidance and tools to reach your full potential

Generous medical plans, dental, and vision benefits with premiums

Paid parental and bereavement leave

Subsidized commuter benefits

Mental health support

Connectivity stipends

And many others!

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B2b Travel Agent German • Lisbon, Portugal

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