French-speaking Technical Support Agent in Lisbon, Portugal

Job Description

Are you tech-savvy and fluent in French with a passion for problem-solving? Step into the world of tech support for the world’s most renowned search engine in vibrant Lisbon, Portugal!

Join a dynamic team, gain international experience, and develop your technical skills while enjoying full relocation support and a multicultural workplace in the heart of Europe.

About the company Our partner is a French multinational outsourcing company that makes business easier for the world's most renowned brands by managing their customer support with utmost professionalism and customer orientation. Join a family of over 62,000 highly motivated colleagues across 170 locations and 49 countries. Seize the opportunity to become part of a multicultural team, a fast-paced environment, and a diverse pool of dedicated projects with some of the best B2C and B2B brands worldwide!

What will you do?

Provide French-language technical support via phone, chat, and email

Resolve customer issues and document all case information

Ensure customer satisfaction across all support channels

Assist with pre-sales, inquiries, and technical troubleshooting

Handle customer escalations and follow documentation processes

Collaborate with technicians and update ticketing systems in English

Represent the company with a positive and professional approach

Candidate profile

Native-level French (C2) and fluent in English

Advantageous experience in technical troubleshooting

Excellent communication skills to simplify complex topics

Proficient with PC, Google Docs, and Sheets

Skilled in wireless troubleshooting and modern tech tools

Patient, proactive, and team-oriented

Highly confidential with sensitive information

EU passport or valid residence permit

Employer offers

Competitive salary (14 monthly payments) + bonus + meal and transport allowance

Full relocation package : flight reimbursement + 12 months’ accommodation + admin support

Private health insurance with dental plan (after 6 months)

Career growth and international opportunities

Multicultural work environment with colleagues from 15+ countries

Modern Lisbon offices with employee discounts, events, and mobility options

Multilingual Jobs Worldwide Multilingual Jobs Worldwide is a leading recruitment company focusing on connecting multilingual talent with exciting career opportunities worldwide. With a network of 400+ partners in over 40 countries, we have successfully helped more than 5,400 candidates secure their dream jobs.