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IT Helpdesk (M / F / D)

HAYSLisboa

Há 17 dias

Descrição da vaga

Descrição da Função

Your new company

One of the world’s leading Supply Chain operator is hiring an IT Helpdesk (m / f / d) to join its team, in Lisbon.

Your new role

Act as a local IT business partner, aligning terminal operations with HQ IT standards and support models;
Manage and maintain diverse IT infrastructure, including servers, networks, security systems, CCTV, voice systems, and automation technologies;
Deliver daily end-user support, manage Service Desk tickets, and resolve incidents through root cause analysis and escalation when necessary;
Ensure accurate tracking of IT assets, warranties, inventories, and maintenance contracts with regular reporting;
Support and implement IT projects, coordinate with vendors, and monitor their performance to meet service expectations;
Apply corporate IT procedures and controls, participate in change and configuration management, and test IT continuity plans;
Identify opportunities for system and process improvements through collaboration across departments;
Prepare and maintain technical documentation, system reports, and budget tracking data;
Uphold a positive, service-oriented approach while ensuring full compliance with company policies and procedures.

What you'll need to succeed

Bachelor's degree in technology field (Computer, Electronics and Communication), or proven experience;

Minimum 2 years' experience in IT system implementation and support;

Fluency in English and / or Spanish - mandatory;

Understanding of network services – WAN – LAN – Wi-Fi – indoor / outdoor cabling;

Understanding of servers – storage systems, and virtualisation - Experience of end user computers PC / Laptop / Printers / Mobile devices;

Experience of Microsoft Office & Operating systems - Understanding of basic system security, access controls, vpn, firewalls, antiviruses, etc;

Strong communication skills working across teams, being a collaborative team player.

Availability to work in a different time zone.

What you'll get in return

Opportunity to be part of a top-tier global port operator driving transformation and innovation.

A collaborative, multicultural, and inclusive work environment.

Engagement in strategic projects with a direct impact on business performance.

Career growth and professional development opportunities within an expanding international group.

Next step

Helpdesk • Lisboa