Customer Project Manager

Job Description

We are seeking a dynamic Customer Project Manager to join our team in Lisbon, Portugal. In this role, you will be responsible for managing complex customer projects from inception to completion, ensuring high levels of customer satisfaction and successful project outcomes.

Project planning and execution including scope, quality, timelines, deliverables & budget across multiple projects

Managing change and project scope to minimise additional unfunded work and maximise funded change requests

Building strong customer relationships with understanding of their business challenges and priorities across multiple accounts

Working collaboratively with R&D teams to create and prioritise work items in the product backlog in line with customer plans & commitments

Proactive and regular communication with customers to ensure a shared understanding of status, risks and assumptions using a combination of reports and verbal communication

Supporting the culture of continuous improvement within Professional Services to improve project outcomes for our customers and Vantiva.

Managing project dependencies and impediments, particularly dependencies met by the customers

Proactive management of costs vs budget

Qualifications

Holder of a degree in electronic engineering / software engineering / computer science

Significant experience of managing multiple software projects in a customer facing role

Experience in managing customer expectations and building strong relationships

Excellent communication skills

Familiar with Agile development methodologies and roles, in particular Product Owner and Scrum Master

Ability to quickly learn and understand complex technical concepts and a background in consumer video or broadband technologies

Negotiation skills to agree scope and timelines with customers

Experience of using Atlassian tools (Jira, Confluence) & Microsoft Project

Strong leadership skills to help guide and motivate R&D teams

Fluent in English

Additional Information

Our most important asset is our People

Vantiva’s success greatly relies on our people’s energy, motivation, and talent.

We are dedicated to cultivating a workforce that embraces and celebrates diversity as we believe our differences drive our creativity, and innovation.

We are proactive in supporting equality and maintaining an inclusive work environment, developing, and enhancing career opportunities for all.

If you require a reasonable accommodation at any step of the application process, please let us know by answering the dedicated question in this application form.