Talent.com
A vaga não está disponível no seu país.
German speaking Customer Support Representative

German speaking Customer Support Representative

Language MattersPortugal
Há 9 dias
Descrição da vaga

A fast-growing international SaaS company is seeking a German-speaking Customer Support Consultant to join their support team. This role centres on delivering high-quality technical assistance and ensuring a seamless experience for users engaging with our software platform. You’ll be part of a global team and focus on supporting German-speaking clients across various markets.

What You’ll Do :

  • Customer Support & Relationship Management
  • Respond to client inquiries via email, phone, and discussion forums with professionalism and attention to detail
  • Deliver responsive and thoughtful support while identifying needs and pre-empting future queries
  • Follow internal escalation processes to ensure timely resolution and track outcomes
  • Meet weekly engagement metrics focused on user satisfaction and retention

Onboarding & Service Recovery :

  • Collaborate with implementation teams to ensure a smooth transition into support
  • Engage empathetically with dissatisfied users to understand concerns and work toward resolution
  • Proactively address behaviours signalling platform attrition and work cross-functionally to retain users

    • What You’ll Bring :

  • Fluency in German and English (written and spoken) is essential
  • Minimum 2 years’ experience in customer support, technical support, or service-oriented roles
  • Comfortable working across various digital systems (full training provided)
  • Strong problem-solving mindset with a user-first approach

    • Bonus Skills :

  • Familiarity with SaaS environments or technical platforms
  • Prior customer-facing experience in high-volume support settings
  • How You Work
  • Active listener who enjoys solving problems
  • Empathetic communicator capable of navigating tough conversations with care
  • Resilient team player who thrives in a fast-paced, collaborative setting

    • Perks & Benefits :

  • Free Food Fridays
  • Apple Mac work setup
  • Incentive-based commission schemes
  • Formal training budget for growth and development
  • Annual experience package tailored to team-building and recognition

    • To apply, please send your CV in English and in Word format to Thomas.

    languagematters is acting as an employment agency in relation to this vacancy.

    Criar um alerta de emprego para esta pesquisa

    German Customer Support • Portugal