Customer Service Representative with German

Join a leading Outsourcing / BPO consultancy looking to onboard a German-speaking Customer Service Representative to support their dynamic travel & tourism client. This is a fantastic opportunity to grow your career remotely from Lisbon!

Location : Lisbon, Portugal

Work Model : Remote

Employment Type : Fixed term (6 months)

Industry : Travel & Tourism / BPO

Languages : German (C2) & English (B2+)

Compensation : Base salary + performance incentives

Your Responsibilities

Handle inquiries across phone, email, chat, and social media

Maintain accurate case updates in internal systems

Build positive relationships through prompt and courteous support

Assist with issue resolution to boost customer satisfaction

Collaborate with team members and leadership to meet goals

Share feedback to improve processes and service quality

What You Need to Succeed

Native or fluent German speaker (C2) and fluent in English (B2+)

Previous customer service experience is a plus

Strong communication skills on multiple platforms

Basic troubleshooting and tech-savvy mindset

Quick learner, organized, and detail-oriented

Team player who adapts well in fast-paced environments

What We Offer

Work with a leading global travel & tourism brand

Competitive salary with performance-based incentives

Career development opportunities in the BPO industry

Collaborative and supportive team environment

Access to exclusive travel perks and discounts

and much more!

Ready to grow your career in a vibrant, remote role?

Apply today!

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