Hungarian Call Center Representative

Job Title : Hungarian Call Center Representative

Location : Lisbon Portugal

Work Type : Onsite / Hybrid

Employment Type : Fulltime

About the Role :

Were looking for a Hungarianspeaking Call Center Representative to join our dynamic team in Lisbon . In this role youll be the voice of the brandhandling inbound and outbound calls assisting customers with their inquiries and ensuring a smooth and satisfying experience.

This position offers the flexibility of hybrid work (mix of office and remote) and is perfect for someone with excellent communication skills who enjoys helping people and solving problems in a fastpaced multicultural environment.

Key Responsibilities :

Handle incoming and outgoing customer calls in Hungarian and occasionally in English

Assist with general inquiries technical issues billing questions and product support

Provide accurate friendly and timely solutions to customers

Document all interactions clearly in the system (CRM)

Follow company procedures and policies to ensure high service standards

Collaborate with colleagues and other departments to resolve complex issues

Meet or exceed individual and team KPIs related to service quality and response time

What You Bring :

Fluent / native Hungarian (spoken and written)

Good English skills (B2 level or higher)

Previous experience in customer service or call center roles is a plus

Strong communication and interpersonal skills

Problemsolving mindset and attention to detail

Ability to stay calm and professional under pressure

Basic computer skills and the ability to learn new tools quickly

Positive attitude and a teamplayer mindset

What We Offer :

Competitive salary and performancebased bonuses

Flexible hybrid work model (with a blend of remote and onsite work)

Comprehensive training and onboarding program

Private health insurance and meal allowance

Modern and accessible office in Lisbon

Friendly and inclusive work environment with colleagues from around the world

Career growth opportunities and internal mobility

Relocation support (if applicable)

Working Hours :

Fulltime : 40 hours / week

Rotating shifts (Monday to Saturday) depending on project / client

Key Skills

Data Entry,Deputy,Drafting,Hibernate,Administration Support,Activex

Experience : years

Vacancy : 1