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Remote French Fraud Analyst (CBT)

Remote French Fraud Analyst (CBT)

Cross Border TalentsLisbon, Portugal
Há +30 dias
Tipo de vaga
  • Quick Apply
Descrição da vaga

Customer Service Representative Nordic Languages

Location : Lisbon, Portugal

Start Date : June-July 2025

Contract Type : Full-time, Permanent

Languages Required :  French

About the Role

We are seeking a Customer Service Representative fluent in one of the Nordic languages listed above to join a global support team for one of the worlds most respected technology companies. Based in Lisbon, this role offers a dynamic and multicultural work environment focused on delivering exceptional customer experiences.

As the first point of contact for customers, you will handle inquiries with professionalism and care, ensuring a positive and efficient resolution of issues related to product use, order tracking, technical troubleshooting, and more.

Key Responsibilities

  • Deliver high-quality customer support via phone, email, and chat in one of the Nordic languages (FI, DK, NO, SE, or IC).
  • Address questions related to products, billing, order status, technical issues , and general information.
  • Demonstrate empathy and efficiency when handling sensitive or complex customer concerns.
  • Accurately log customer interactions in the system and maintain proper case follow-up.
  • Escalate unresolved issues to the appropriate internal teams while taking full ownership of the case.
  • Stay up to date with product knowledge and internal support procedures .
  • Support internal improvement processes by sharing customer feedback and best practices.
  • Ensure compliance with quality standards and customer experience guidelines .

Candidate Profile

  • Fluency in French
  • Proficiency in English (B2 level or higher) for training and internal communication.
  • Previous experience in customer support, helpdesk, or technical assistance is desirable.
  • Strong communication and interpersonal skills, with a genuine interest in helping others.
  • Ability to work well in a team-oriented environment and adapt to fast-paced situations.
  • Familiarity with digital tools such as CRM systems, chat / ticket platforms, or helpdesk portals.
  • A structured and detail-oriented approach with problem-solving abilities .

    • Whats Offered

  • Competitive salary with performance-based incentives.
  • Accommodation support or adjusted salary depending on your housing preference.
  • Full onboarding training and continuous development programs.
  • Private health insurance after the trial period.
  • Relocation support (flight ticket + temporary accommodation).
  • Opportunity to work in a vibrant international setting in Lisbon.
  • Real career growth potential within a global leader in customer engagement.

    • If you're enthusiastic about providing excellent service and ready to grow in an exciting international environment, we encourage you to apply.

    For more information or to apply directly, please contact : mark.bishay@cbtalents.com

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    Fraud Analyst • Lisbon, Portugal