David Kennedy Recruitment is working with a leading Outsourcing / BPO consultancy who is seeking to onboard a German speaking Pharmaceutical Technical Assistant for their Porto offices.
Position : Pharmaceutical Technical Assistant
Location : Porto, Portugal
Employment type : Full-time
Remuneration : Base salary.
DUTIES AND RESPONSIBILITIES :
- Responding to customer inquiries through various communication channels, including live chat, phone, email, web forms, and social media.
- Communicating effectively with professionals within relevant industries.
- Managing customer requests, including providing information and handling complaints.
- Delivering high-quality solutions and customer service.
- Offering accurate and timely product-related guidance in a professional manner.
REQUIREMENTS :
Native / fluent in German, both verbal and written, as well as fluency in English (at least B2 level).At least 1 years experience working in pharmaceutical industry within Germany.Familiarity with industry-specific terminology and concepts (e.g., technical terms, regulatory language, or product classifications relevant to the field).Strong communication skills, with a high level of empathy and a strong commitment to customer satisfaction.Customer-focused mindset with problem-solving abilities and a collaborative approach to teamwork.Proficient in IT systems, with the ability to quickly and accurately use tools to document and manage interactions.Willingness and availability to work in a shift-based schedule.BENEFITS :
Excellent remuneration package based on experience, skills and performanceBe part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphereGuidance and tools to reach career potential.