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Pharmaceutical Technical Assistant (German)

Pharmaceutical Technical Assistant (German)

David Kennedy RecruitmentPorto, Porto District, Portugal
Há 14 dias
Descrição da vaga

David Kennedy Recruitment is working with a leading Outsourcing / BPO consultancy who is seeking to onboard a German speaking Pharmaceutical Technical Assistant for their Porto offices.

Position : Pharmaceutical Technical Assistant

Location : Porto, Portugal

Employment type : Full-time

Remuneration : Base salary.

DUTIES AND RESPONSIBILITIES :

  • Responding to customer inquiries through various communication channels, including live chat, phone, email, web forms, and social media.
  • Communicating effectively with professionals within relevant industries.
  • Managing customer requests, including providing information and handling complaints.
  • Delivering high-quality solutions and customer service.
  • Offering accurate and timely product-related guidance in a professional manner.

REQUIREMENTS :

  • Native / fluent in German, both verbal and written, as well as fluency in English (at least B2 level).
  • At least 1 years experience working in pharmaceutical industry within Germany.
  • Familiarity with industry-specific terminology and concepts (e.g., technical terms, regulatory language, or product classifications relevant to the field).
  • Strong communication skills, with a high level of empathy and a strong commitment to customer satisfaction.
  • Customer-focused mindset with problem-solving abilities and a collaborative approach to teamwork.
  • Proficient in IT systems, with the ability to quickly and accurately use tools to document and manage interactions.
  • Willingness and availability to work in a shift-based schedule.
  • BENEFITS :

  • Excellent remuneration package based on experience, skills and performance
  • Be part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
  • Guidance and tools to reach career potential.
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    Technical German • Porto, Porto District, Portugal