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Senior Business Travel Consultant - English - Portugal Remote

Senior Business Travel Consultant - English - Portugal Remote

Dila RecruitmentLisbon, Porto, Portugal
Há 7 dias
Descrição da vaga

Position : Senior Business Travel Consultant

Location : remote Portugal or hybrid Lisbon (candidates discretion)

Employment type : Fulltime

DUTIES AND RESPONSIBILITIES :

  • Provide highquality support to customers through various channels including chat calls and emails.
  • Keep uptodate with relevant information on service providers destinations and systems.
  • Assess customer needs urgency and preferences quickly and effectively.
  • Handle bookings for accommodations transportation and travel services accurately.
  • Assist customers with selfservice options on the platform or app.
  • Respond in a timely manner adhering to service level agreements (SLAs).
  • Ensure compliance with company and customer policies maintaining global standards.
  • Provide feedback to stakeholders on progress towards goals and key processes.
  • Participate in team discussions regarding products service providers and industry trends.
  • Stay informed about industry best practices and trends.
  • Maintain regular attendance complete required training and meet performance expectations.

REQUIREMENTS :

  • Native / fluent in English (C1) both oral and written.
  • 5 years in a travel consultant role with expertise in bookings for air rail and accommodations
  • 3 years of experience using GDS (Sabre Amadeus or Galileo) both required.
  • Additional language skills in French German Spanish or Italian are an advantage.
  • Experience in contact center or customerfacing roles.
  • Proficient in using tools such as Gmail Zendesk Slack and Salesforce.
  • Flexible to work rotating shifts Monday to Sunday between 7 AM and 11 PM.
  • Strong multitasking abilities quick problemsolving skills and the ability to work independently to resolve issues.
  • Empathetic professional with excellent verbal and written communication skills.
  • BENEFITS :

  • Excellent remuneration package based on experience skills and performance
  • Be part of a dynamic and creative team with positive and friendly atmosphere
  • Guidance and tools to reach your full potential
  • Generous medical plans dental and vision benefits with premiums
  • Paid parental and bereavement leave
  • Subsidized commuter benefits
  • Mental health support
  • Connectivity stipends
  • Key Skills

    Intelligence,Corporate,Irrigation,Investment,AC Maintenance,Contract Administration

    Employment Type : Full Time

    Experience : years

    Vacancy : 1

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    Consultant Portugal • Lisbon, Porto, Portugal