Technology Support Technician

Job Description

At Accenture you will provide daily IT support, resolve service requests and incidents related to IT assets. Also, you will follow standard operating procedures, work as a team player with a customer service mindset, and communicate confidently with all levels of the organization.

Basic Requirements

Up to 4 years similar professional experience;

Provide local technical support Level 1 and 2 :

• PC hardware and software support;
• Local Network, Internet and client connectivity;
• Printing & Audiovisual devices support;

Preferred Skills

Proficient in English

Maturity to understand the extreme importance of Client Data Privacy requirements and Information Security processes

Knowledge of LAN and WAN network connectivity

Ability to resolve PC hardware and software as well as audiovisual and printing related incidents

Microsoft Windows 11 and Office 365 support experience

Microsoft Excel, Word, PowerPoint & Microsoft Outlook – Intermediate user level

Ability to easily follow established technical operational support procedures

Nice to have experience with

Security concepts - Bitlocker, Microsoft Defender, Forcepoint, Global Protect, etc.

Supporting end user collaboration and knowledge management tools, SharePoint, teams, Videoconferencing, etc.

About Accenture

We work with one shared purpose : to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.

Visit us atwww.accenture.com

Igualdade de oportunidade de emprego

A Accenture rege-se pelos princípios da meritocracia e da igualdade de oportunidades, não discriminando nem tolerando qualquer discriminação em razão de ascendência, origem étnica, raça, cor, sexo, estado civil, território de origem, grau de instrução, posição social, orientação sexual, religião, convicções e / ou opções políticas ou ideológicas, situação económica ou social, ou em função de qualquer outro factor considerado discriminatório e proibido nos termos da lei.

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