RPA UiPath Technical Support

Meritis is an IT consulting, management and development firm founded in 2007, with offices in Paris, Sophia-Antipolis, Aix-en-Provence, Montpellier, Toulouse, Nantes, Lille, ... And now Portugal ! Our mission ? To connect the best talents with companies, and give them a head start.

We support our clients in all their digital transformation needs through a wide range of areas of expertise : Software Engineering, Finance, Project Management, DevOps, Data, Cloud, Cybersecurity and Agility.

We are active in the banking, insurance, telecommunications, industry and transport sectors, and today 40% of CAC40 companies are Meritis clients.

Guided by our values of high standards, humility, benevolence and proximity, we now employ over 900 people.

We make it a point of honor to be close to our employees and to provide them with individualized support, whatever their position within the company.

Certified Great Place To Work since 2013, our concept of well-being at work goes far beyond a simple label, and it's our employees who speak best of it :

Mission

• Point of contact : for UiPath software robots in production environment, assisting end-users with troubleshooting, diagnosing, and resolving technical issues related to RPA processes and tools.
• Monitoring and maintenance : Monitoring RPA processes and systems to ensure they are running smoothly and efficiently, as well as performing routine maintenance and updates to optimize performance.
• Documentation and reporting : Documenting support tickets, resolutions, and best practices, as well as providing regular reports on the performance and health of RPA processes to stakeholders.
• Process improvement : Identifying opportunities to enhance and optimize RPA processes, as well as collaborating with the development team to implement improvements.
• Training and knowledge sharing : Providing training and support to end-users and stakeholders, as well as sharing knowledge and best practices within the RPA support team.
• Stakeholder communication : Communicating effectively with various stakeholders, including business users, IT teams, and RPA developers, to understand their needs and provide timely and effective support.
• Quality assurance : Ensuring that RPA processes meet quality standards and compliance requirements, as well as participating in testing and validation activities.
• Continuous learning : Staying updated with the latest RPA technologies, tools, and best practices, as well as continuously improving skills and knowledge in the field of robotics and automation.

Skills

Must Have

o2+ years of IT experience on application support;

oProficient in RPA tools and technologies such as UiPath, Blue Prism, Automation Anywhere, or other similar platforms, with the ability to troubleshoot and resolve technical issues related to RPA processes.

oStrong analytical and critical thinking skills, with the ability to analyze RPA processes, identify areas for improvement, and implement solutions to enhance efficiency and performance.

oKnowledge with programming languages (preferably C# and / or VB.Net );

oProblem-solving skills, ability to analyze complex technical problems and provide effective solutions, as well as the capability to proactively identify and address potential issues within RPA processes.

oCommunication skills : Strong verbal and written communication skills, with the ability to effectively communicate technical information to both technical and non-technical stakeholders, as well as the capability to collaborate and work effectively within a team environment.

oClient Centric customer-focused approach, with the ability to understand end-users' needs, provide exceptional support, and maintain positive relationships with stakeholders.

oAdaptability and continuous learning : Willingness to adapt to evolving technologies and best practices in the RPA field, as well as the capability to continuously learn and improve skills to stay updated with the latest developments in RPA.

oTechnical degree preferably in Computer Science or equivalent Software Engineering experience;

Nice to Have

oUiPath Certification(s);

oExperience with Agile project delivery methods, tools, and concepts;

oExperience with the Atlassian stack and Version Control;

oFamiliarity with Elastic Search and Kibana.

Personality

Location

The project will be hybrid in Porto, Portugal.

Additional information :

Are you ready to take on new challenges in an environment conducive to well-being?

Being a consultant at Meritis means :

Our differences are our assets. That's why Meritis is committed to diversity and non-discrimination. All our jobs are accessible to people with disabilities. We look forward to hearing from you.

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