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Customer Service Representative

Customer Service Representative

TOPTALENTBraga, Portugal
Há 10 dias
Descrição da vaga

Position : Customer Service Representative (French)

Location : Braga Portugal

Work model : Remote

Employment type : fixed term (6 months)

Remuneration : Base salary

DUTIES AND RESPONSIBILITIES :

  • Handle inquiries and requests across various communication channels ensuring accurate and timely updates in internal systems.
  • Foster positive relationships by delivering prompt and courteous support.
  • Support customer satisfaction and longterm engagement by ensuring effective resolution of issues.
  • Maintain a professional and empathetic approach in all customer interactions.
  • Work collaboratively with colleagues and leadership to achieve team objectives.
  • Share insights on recurring challenges and suggest opportunities for process or service improvements.

REQUIREMENTS :

  • Native / fluent in French (C2) both verbal and written. Fluent in English (minimum B2 level)
  • Previous experience in customer service would be advantagous
  • Strong verbal and written communication skills across various platforms (phone email chat social media).
  • Basic understanding of customer service principles and the ability to follow standard procedures.
  • Ability to handle technical inquiries and troubleshoot common issues with guidance.
  • Ability to quickly learn new softwares and technologies
  • Effective problemsolving skills and the ability to work collaboratively in a teamoriented environment.
  • Organized detailoriented and able to manage multiple tasks simultaneously.
  • Willingness to learn and adapt in a fastpaced or evolving support environment.

    • OFFER :

  • Opportunity to work with a leading global travel & tourism brand
  • Competitive salary with performancebased incentives
  • Professional growth opportunities within the BPO industry
  • Collaborative and supportive work environment
  • Access to exclusive travel perks and discounts
  • And many more!

    • To apply for this position and to explore many other exciting opportunities visit and apply through our career page : 880 EUR performance bonus of 170

  • availability bonus of 30 per weekend worked
  • 12 June
  • 6 month contract Monday to Friday : 09 : 00 21 : 30 (Rotational shifts) Saturday 09 : 00 20 : 00 (Rotational shifts) Sunday 10 : 00 19 : 00

    • Days Off 2 rotational days

    Key Skills

    Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

    Employment Type : Full Time

    Experience : years

    Vacancy : 1

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    Customer Service Representative • Braga, Portugal