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Customer Support Specialist (Portuguese Speaking)

Customer Support Specialist (Portuguese Speaking)

Neo GroupPT
Há +30 dias
Tipo de vaga
  • Quick Apply
Descrição da vaga

At Neo Group, where passion meets purpose! As an employee-focused employer, we take pride in cultivating a dynamic workplace where your growth and well-being are our top priorities.

Join us for a rewarding career journey filled with exciting challenges and endless opportunities. Elevate your career with us – your success is our success!

Neo Group is seeking a motivated and customer-oriented individual to join our team as a Customer Support Specialist. As a Portuguese speaking Customer Support Specialist, you will be responsible for providing exceptional service and support to our Portuguese -speaking customers.

Responsibilities :

  • Respond to customer inquiries and provide prompt and accurate assistance in Portuguese through chats & emails.
  • Handle customer complaints and resolve issues effectively.
  • Ensure customer satisfaction through professional and courteous communication.
  • Maintain detailed and accurate records of customer interactions and transactions.
  • Identify opportunities for process improvements and provide feedback to management.

Requirements

  • Fluent in both Portuguese and English.
  • Previous experience in customer support or a similar role.
  • Excellent communication skills, both written and verbal.
  • Patient, empathetic, and customer-focused mindset.
  • Strong problem-solving and conflict resolution skills.
  • Confident PC user (aware of cookies / cashу and why / when should clean them).
  • Having an experience with crypto is huge plus.
  • Ability to multitask and work efficiently in a fast-paced environment.
  • Ability to work in shifts - Morning, Afternoon, Night. Ability to work 5 days a week(including weekends).

    • Benefits

  • Join us on an exciting journey to shape and revolutionize a new brand in the market
  • Kick off your birthday month with a bang! Enjoy a fully paid day off, €100 to make your day special, and heartfelt wishes from your team.
  • Receive 100% of your salary for 14 days of sick leave per year.
  • Enhance your language skills with our free online English courses.
  • Join our complimentary Book Club sessions, available in Russian & English
  • Experience lively virtual team-building activities—because work should be fun!
  • Annual Leave : 20 working days per year

    • Ready to redefine the future of iGaming with us? Apply today and become a part of something truly spectacular!

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