The Offer
- Opportunity within a company with a solid track record of performance
- Join a market leader within Other Services
- A role that offers a breadth of learning opportunities
The Job
Job Description
As a Customer Service Representative, you will manage incoming communications via email and phone, providing accurate and timely support.
Detailed Duties and Responsibilities
Identify opportunities to enhance service delivery and propose actionable solutions.Participate in a rotating on-call schedule (approximately once every four months) to ensure service continuity.Respond to information requests from professionals, clients, or other stakeholders regarding a specific product or service area.Manage incoming communications via email and phone, providing accurate and timely support.The Profile
Targeted Qualifications
Fluency in Portuguese and Spanish Language, C1 / C2 level.Fluency in English Language, B2 level.A strong interest in research and evidence-based practices.A higher education degree in a scientific or healthcare-related field (e.g., life sciences, health sciences, chemistry, or a related discipline) – A mandatory qualification.Ability to work both independently and as part of a team in a dynamic environment.Excellent communication, organizational, and time management skills.Interpersonal Skills
Communicative, Speak and / or write well and get your ideas across to others easily.Interpreter, Look at things and make sense of them, figure what is needed and how to fulfil it.Confident, Pleasant, Energetic, Helpful, TrustworthyEfficient, Perform tasks in the fastest and simplest ways that they can be done.Organized and punctual, put things in order so that they run smoothly and are always on time.Flexible, Can carry different responsibilities, sometimes with very little advanced notice.Listen, Listen / pay attention to what others are saying, without daydreaming or judging them.Precise, Make sure that things are done accurately, correctly, and exactly.Willingness to acquire new knowledge.Service Customers, be friendly patient, and polite with customers and try your best to service their needs / wants.Offer & Benefits
Salary : Kindly Share with us your salary expectations.Remote – Braga, Portugal.Full eligibility to live & work in Portugal is a must.Shift Based.Fixed term 6 months.A global team committed to the company values.A dynamic work environment in a dynamically international company.The Employer
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