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Customer Service Representative - Danish + English Speaker - Portugal (Fully Remote)

Dila RecruitmentBraga, Portugal

Há 5 dias

Descrição da vaga

Position : Customer Service Representative

Location : Braga Portugal

Work model : Remote

Employment type : fixed term (6 months) with possibility of extension / permanent contract

DUTIES AND RESPONSIBILITIES :

Handle inquiries and requests across various communication channels ensuring accurate and timely updates in internal systems.
Foster positive relationships by delivering prompt and courteous support.
Support customer satisfaction and long-term engagement by ensuring effective resolution of issues.
Maintain a professional and empathetic approach in all customer interactions.
Work collaboratively with colleagues and leadership to achieve team objectives.
Share insights on recurring challenges and suggest opportunities for process or service improvements.

REQUIREMENTS :

Native / fluent in Danish (C2) both verbal and written. Fluent in English (minimum B2 level)

Previous experience in customer service would be advantageous

Strong verbal and written communication skills across various platforms (phone email chat social media).

Basic understanding of customer service principles and the ability to follow standard procedures.

Ability to handle technical inquiries and troubleshoot common issues with guidance.

Ability to quickly learn new software and technologies

Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment.

Organized detail-oriented and able to manage multiple tasks simultaneously.

Willingness to learn and adapt in a fast-paced or evolving support environment.

OFFER :

Working schedule : Monday to Friday 8AM-5PM

Opportunity to work with a leading global travel & tourism brand

Competitive salary with performance-based incentives

Professional growth opportunities within the BPO industry

Collaborative and supportive work environment

Access to exclusive travel perks and discounts

And many more!

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Employment Type : Full Time

Experience : years

Vacancy : 1

Customer Service Representative • Braga, Portugal