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Customer Support Agent - German Speaking - Lisbon
Dila RecruitmentLisbon, Porto, PortugalHá 10 dias
Descrição da vagaNative / fluent in German both oral and written. Fluent in English (at least B2 level) Possess excellent writing and verbal communication skills to simplify technical language for nontechnical users Resourceful and stress resilient personality that can adapt and remain calm in all situations Ability to meet tight deadlines with minimum supervision and in timely manner Ability to work independently while being team player at the same time Excellent remuneration package based on experience skills and performance Be part of a dynamic and creative team with positive and friendly atmosphere Guidance and tools to reach your full potential Meal allowance Shifts on weekly rotation with colleagues covering line opening hours from Monday to Sunday 7 AM 11 PM Transportation allowance Private health insurance Yearly performance bonus Relocation allowance and assistance in finding accommodation
Position : German Customer Support Agent
Location : Lisbon Portugal
Employment type : Fulltime
DUTIES AND RESPONSIBILITIES :
- Communicate with customers using various channels (telephone email and chat)
- Ensure customer satisfaction and provide professional customer support
- Handle customer complaints provide appropriate solutions and alternatives within the time limits and follow
- Identify the issue the client is facing troubleshoot and provide the solution
- Identify when the issue should be reassigned to another department or more senior representative
- Collaborate with other specialists to solve or properly close help tickets
- Document each action taken and categorize cases and possible bugs so that our engineering team can address them
- Maintain and update all jobrelated administrative forms
- Support customers who own a premium membership of a streaming platform.
REQUIREMENTS :
OFFER :
Key Skills
Design Engineering,Baan,Customer Service,Fund Management,ABAP,Elevator
Employment Type : Full Time
Experience : years
Vacancy : 1
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Customer Support German • Lisbon, Porto, Portugal