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Customer Support (Italian)
David Kennedy RecruitmentLisbon, Porto, PortugalHá 6 dias
Descrição da vagaNative / fluent in Italian both verbal and written (C2 level). Fluent in English (minimum B2 level) Ability to listen actively identify apply and explain service with expertise clarity and solve issues in the first contact with customers Ability to handle stressful situations Previous Contact Centre or Customer Service experience (preferable) Enthusiastic and skilled in technology applications (using a smartphone tablet or computer) Good and customer-friendly service Curious and persistent in solving issues Organized and can keep a cool head even in stressful situations Working schedule : Monday - Sunday 24 / 7 rotating shifts Modern office in a city center with open spaces easy to access with public transportation Comprehensive initial training and and guidance to make sure youre well prepared and comfortable at a new workplace Support from colleagues with coaching and mentoring opportunities Health and Wellbeing initiatives Monthly meal allowance and much more
David Kennedy Recruitment is working with a leading Outsourcing / BPO company that is looking to recruit an Italian speaking Customer Support for their office in Lisbon.
Position : Customer Support
Location : Lisbon Portugal
Employment type : Full-time (6 month contract)
Remuneration : Base salary
DUTIES AND RESPONSIBILITIES :
- Provide support to customers by phone email chat and social media channels
- Handle with all questions and inquiries about products and services
- Actively work on the optimisation of all processes related to customers
- Closely work with other together with other departments for example Sales and Marketing
REQUIREMENTS :
BENEFITS :
Key Skills
Design Engineering,Baan,Customer Service,Fund Management,ABAP,Elevator
Employment Type : Full Time
Experience : years
Vacancy : 1
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Customer Support • Lisbon, Porto, Portugal