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Developer Support Subject Matter Expert (Turkish)

Developer Support Subject Matter Expert (Turkish)

The lemon ConsultingLisbon, Portugal
Há 10 dias
Tipo de vaga
  • Quick Apply
Descrição da vaga

Position : Developer Support Subject Matter Expert

Location : Lisbon, Portugal

Employment type : Full-time

DUTIES AND RESPONSIBILITIES :

  • Deliver training sessions on common inquiries and effective use of internal tools and knowledge resources.
  • Apply advanced problem-solving skills to identify and report issues, collaborate with cross-functional teams to resolve complex or escalated cases.
  • Review, edit, and maintain data and documentation to ensure accuracy and readiness for publication.
  • Handle and resolve escalated concerns or appeals related to product or service decisions.
  • Break down complex topics into clear, concise summaries for communication via email, support systems, or chat platforms.
  • Conduct detailed research with strong comprehension and accuracy while managing multiple tasks and making informed decisions.
  • Communicate effectively with a deep understanding of policies and a customer-first mindset, demonstrating empathy and professionalism.

REQUIREMENTS :

  • Native or fluent in Turkish (C1 level), with strong proficiency in both written and spoken communication, as well as English fluency (B2).
  • 12 years of experience in a technical support, customer service, or user engagement role.
  • Bachelor's degree or equivalent practical experience
  • Proven ability to communicate effectively in writing and support customer-facing interactions.
  • Strong analytical and troubleshooting skills with a proactive, solution-oriented approach.
  • Familiarity with technical platforms, tools, or policies relevant to the role.
  • Excellent verbal and written communication abilities.
  • Ability to succeed in a dynamic environment with shifting priorities and tight deadlines.
  • Works well in team settings and across functions to achieve shared goals.
  • Skilled in managing multiple tasks, priorities, and communication channels efficiently.
  • Demonstrates understanding of user or client perspectives and delivers thoughtful, supportive solutions.

    • OFFER :

  • Portuguese employment contract
  • If you are working on a Portuguese public holiday, you will get a compensation day that you can spend later
  • Holiday entitlement with 22 days per year
  • 40 Hours per week (8 hours per day with an additional lunch break hour) on

    • a rotational shift pattern, Monday to Friday from 7AM-7PM

  • Be part of a dynamic multilingual, multicultural and creative team with a positive and friendly atmosphere
  • Guidance and tools to reach career potential
  • Accommodation in a single room in one of the shared company apartments for international candidates
  • Free Portuguese classes, water sports activities, soft trekking and much more
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    Developer Support Subject Matter Expert Turkish • Lisbon, Portugal