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Service Desk Analyst

Service Desk Analyst

InetumLisbon, Porto, Portugal
Há 7 dias
Descrição da vaga

Key Responsibilities :

  • Ensure the Service Desk service using various registration tools such as CRM One CA SD and HP SM among others for handling troubleshooting resolution or forwarding of incidents requests and changes.
  • Provide IT / SI / Telco support and remote IT support using DTM for clients with managed services.
  • Monitor registered tickets (incidents / requests / changes) to ensure compliance with established SLAs.

Qualifications :

  • Proven technical experience in troubleshooting and resolving ITrelated issues with a minimum of 2 years.
  • Advanced user knowledge of Linux and / or Windows operating systems.
  • Proficiency in Windows 7 / 10 / 11 and hardware.
  • Experience using Active Directory.
  • Familiarity with remote access tools.
  • Knowledge of mobile devices.
  • Ability to communicate in English (mandatory).

    • Additional Information :

  • Availability for rotating shifts 23h x 7 between 8am11pm;
  • Workplace type : Hybrid;
  • Location : Picoas (Lisbon) or Covilh.

    • Remote Work : Employment Type :

    Fulltime

    Key Skills

    Editorial,Catering,B2C,Camp,Computer Engineering

    Experience : years

    Vacancy : 1

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    Service Desk • Lisbon, Porto, Portugal