BMC Helix Expert (m / f / d)

Job Description

Join our dynamic team at OESL, where we are dedicated to innovation and excellence in IT services. Are you passionate about IT frameworks and strategic vision in IT? If so, we have an exciting opportunity for you!

Key Responsibilities :

OESL is looking for an experienced ITSM & BMC Helix Expert to join our dynamic IT Framework & Strategy team. This role will involve working with a diverse group of professionals to develop, integrate, and maintain BMC Helix / Remedy solutions that meet our clients' unique needs. The ideal candidate will have a strong background in IT service management and a deep understanding of the BMC Remedy and BMC Helix platforms.

Main tasks :

• Collaborate with a dynamic ITSM team to handle incidents, work orders, changes, problems, and customer demands;
• Monitor and maintain the health and performance of the BMC Helix platform;
• Oversee system elements using Continental monitoring tools or by guiding BMC Support;
• Maintain and document all configurations, customizations, and developments, including REST API and other interfaces;
• Develop, adjust, and monitor data integration jobs like ETL jobs;
• Configure, monitor, and adjust Multi Cloud and Jitterbit integrations for internal and external partners;
• Lead review calls with our providers, tracking and escalating service-related topics.

Qualifications

Applications from severely handicapped people are welcome.

Additional Information

What we offer :