Remote Customer Service Role (German Speaker)

Join a Global Automotive Leader Customer Service Role (German Speaker)

Location : Remote (from Continental Portugal)

Office Base : Braga

Start Date : 3 July 2025

Contract Type : Full-Time, Permanent

About the Role

Are you fluent in German and passionate about delivering exceptional customer experiences? Are you ready to contribute to innovative solutions in the automotive sector? Start your career with us in Braga and enjoy a supportive work environment with excellent benefits and career growth opportunities.

What You'll Be Doing

Provide top-tier customer service to users of digital automotive services.

Resolve inquiries and troubleshoot issues via multiple channels (phone, email, chat).

Ensure customer satisfaction by offering tailored solutions and empathetic communication.

Accurately log customer interactions and follow up to ensure problem resolution.

Collaborate with cross-functional teams to enhance customer experience.

What Were Looking For

Languages : German fluency (native-level preferred) and proficiency in English is an asset.

• Skills & Competencies :

Strong communication skills and a customer-centric mindset.

Ability to adapt to different shifts and work in a remote setting.

Excellent problem-solving skills with a detail-oriented approach.

Experience : Prior experience in customer service, contact centers, or related fields is a plus, but not required

Schedule

2 rotating days off per week

Full remote working model (after initial training)

Flexibility is key this role requires availability across different shifts, including nights and weekends

Compensation & Benefits

Complexity Bonus : 80 EUR / month (x11 months / year)

Position Bonus : 20 EUR / month

Meal Allowance : 7.23 EUR / day (net)

Private Health Insurance : Provided from day one (100% free after 6 months)

Full remote setup + career development opportunities with a global industry leader

Who You Are

Comfortable with working on a rotational shift schedule

Thrive in a remote, multicultural environment

Hiring Process

Language Assessment (German and English)

Client Interviews (in German)

Why Apply?

Work from home with a supportive, friendly team

Grow your career in customer service with real development pathways

Ready to accelerate your career? Apply now and become part of something exceptional.