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Italian Customer Service

Italian Customer Service

PlanetJobsLisbon, Lisbon, PT
Há 6 dias
Tipo de vaga
  • Quick Apply
Descrição da vaga

We connect talented professionals with international job opportunities. Our team provides expert support in job search, visa processes, accommodation, and relocation to ensure a smooth transition abroad. Our mission is to help candidates succeed globally.

DUTIES AND RESPONSIBILITIES :

  • Handle customer interactions across various communication channels, including phone, email, live chat, and social media.
  • Provide clear and accurate information in response to customer inquiries, following established company policies and procedures.
  • Assist with general questions, product or service information, and basic technical support.
  • Respond to incoming customer requests and accurately document relevant case details in the appropriate systems.
  • Escalate complex or unresolved issues to the appropriate internal teams or higher-level support as necessary.
  • Collaborate with colleagues and technical teams to resolve customer concerns and ensure proper case closure.
  • Manage a personal queue of service tickets, prioritize tasks, and follow guidance from supervisors.
  • Offer feedback to improve service processes and contribute to team knowledge sharing.

REQUIREMENTS :

  • Native / fluent in Italian (C2) both verbal and written. Fluent in English (minimum B2 level)
  • Strong verbal and written communication skills across various platforms (phone, email, chat, social media).
  • Basic understanding of customer service principles and the ability to follow standard procedures.
  • Ability to handle technical inquiries and troubleshoot common issues with guidance.
  • Ability to quickly learn new software and technologies
  • Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment.
  • Organized, detail-oriented, and able to manage multiple tasks simultaneously.
  • Willingness to learn and adapt in a fast-paced or evolving support environment.

    • OFFER :

  • Opportunity to work with a leading global travel & tourism brand
  • Competitive salary with performance-based incentives
  • Professional growth opportunities within the BPO industry
  • Collaborative and supportive work environment
  • Access to exclusive travel perks and discounts
  • And many more!
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    Customer Service • Lisbon, Lisbon, PT