Customer Service Advisor (m,f) Danish : Cruise Line

Start :   24th   remote

Shifts :

Monday to Sunday - Rotative shifts within the schedule below :

Monday to Friday : 08 : 00h - 18 : 00h

Saturday and Sunday 08 : 00h - 17 : 00h

occasionally you must have availability from 08 : 00h - 19 : 00h)

Tasks : Inbound calls

Sell cruises packages

Cross-Sell or Upsell cruises packages and associated products

Customer support for post-booking and booking management

Support travel agents with bookings and booking management

Support customer with information about a range of questions like destination, boats, documentations, prices etc.

Profile :

Danish   C2  and   / English B2

Sales experience mandatory

already living in Portugal (any location in mainland Portugal),

Previous Contact Centre or Customer Service experience (preferable).

Previous experience in sales, tourism and / or travel agencies is a plus.

Have proved digital skills and diligent worker.

Have high attention to detail and problem-solving mindset.

Have the ability to effectively communicate, both written and verbally.

Being skilled in multi-tasking is essential.

Benefits :

salary : €1100 EUR base +7.63 / day € meals

• Possibility of a sales bonus up to 120.00€
• Life Insurance
• Meal allowance + Transport allowance
• Private health insurance
• Reimbursement of Airfare on the 6th month of Contract up to 400€ in Economy class

Accomodation for the first year :

Apartment Room with rent of 280€ for 12 months (discounted directly from the payslip)