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Customer Support Agent (Spanish)

Customer Support Agent (Spanish)

David Kennedy RecruitmentLisbon, Lisbon, Portugal
Há 17 dias
Descrição da vaga

David Kennedy Recruitment is working with a leading Outsourcing / BPO consultancy who is seeking to onboard a Spanish speaking Customer Support Agent to join their team in Lisbon.

Position : Customer Support Agent

Location : Lisbon, Portugal

Work model : on-site

Employment type : fixed term (6 months)

Remuneration : Base salary + bonuses

DUTIES AND RESPONSIBILITIES :

  • Provide responsive and professional support to business customers across communication platforms (Phone, Email, Chat).
  • Assist clients with account-related queries, including identity verification and account information confirmation.
  • Adhere to regulatory guidelines and internal procedures as directed by the client.
  • Troubleshoot issues and offer effective solutions tailored to customer needs.
  • Ensure timely follow-up and resolution of customer interactions, maintaining client satisfaction.
  • Maintain accurate documentation of interactions and updates in internal systems.
  • Collaborate with team members to meet service goals and share best practices.

REQUIREMENTS :

  • Native / fluent in Spanish (C2) both verbal and written. Fluent in English (C1 level)
  • Minimum of a High School diploma.
  • At least 1 year of experience in customer service, with a strong customer-centric approach.
  • Consistent work history with demonstrated stability.
  • Strong interpersonal skills with a collaborative team spirit.
  • Proven ability to thrive in fast-paced environments with strong multitasking abilities.
  • High attention to detail and accuracy in handling customer information.
  • Proficiency with automated customer support tools and platforms (preferred).
  • Ability to analyze problems, think critically, and resolve issues independently.
  • Friendly, professional, and proactive approach to customer service.
  • Experience across various industries such as retail, banking, or general customer support is beneficial.
  • Comfortable working in rotating shifts and full-time on-site schedules.
  • Adaptable and flexible to changing procedures, technologies, and customer expectations.

    • OFFER :

  • Opportunity to work with a leading global travel & tourism brand
  • Working schedule : Monday - Sunday, 24 / 7 rotative shifts
  • Competitive salary with performance-based incentives
  • Professional growth opportunities within the BPO industry
  • Collaborative and supportive work environment
  • Access to exclusive travel perks and discounts
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    Customer Support • Lisbon, Lisbon, Portugal