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Customer Service Representative - Swedish - Portugal

Customer Service Representative - Swedish - Portugal

JUJURPorto, Porto District, .PT
Há 6 dias
Tipo de vaga
  • Quick Apply
Descrição da vaga

Jujur. Honest, trustful, fair.

Transparency is key at Jujur. Our team is committed to deliver an honest and personal approach when it comes to recruitment solutions. Candidates and clients come to us as we take the time to really understand their needs.

We are upfront while setting realistic and achievable goals. We believe that treating others with fairness and dignity is the rain that helps them grow and be fruitful.

Position : Customer Service Representative

Location : Porto, Portugal

Work model : Work from Home

Employment type : fixed term (6 months) with possibility of extension / permanent contract

DUTIES AND RESPONSIBILITIES :

  • Handle inbound calls to assist customers with inquiries
  • Sell products tailored to customer needs
  • Cross-sell and upsell products and associated products
  • Provide customer support for post-booking and booking management
  • Support travel agents with bookings and ensure smooth booking management
  • Offer comprehensive customer information on destinations, boats, documentation, pricing, and other related inquiries

REQUIREMENTS :

  • Native / fluent in Swedish (C2) both verbal and written. Fluent in English (minimum B2 level)
  • Previous experience in customer service or sales, preferably in the travel or hospitality industry
  • Strong communication skills with the ability to engage and build rapport over the phone
  • Ability to manage multiple inquiries and provide accurate information efficiently
  • Experience in upselling and cross-selling products or services
  • Customer-focused mindset with a commitment to delivering high-quality service
  • Proficiency in booking systems or travel management tools will be considered as an advantage
  • Strong attention to detail and problem-solving mindset
  • Ability to effectively communicate, both written and verbally
  • Ability to multitask in fast paced environment
  • Working schedule : shift rotation, Monday to Friday : 08 : 00h - 18 : 00h, Saturday and Sunday 08 : 00h - 17 : 00h

    • OFFER :

  • Opportunity to work with a leading global travel & tourism brand
  • Competitive salary with performance-based incentives
  • Professional growth opportunities within the BPO industry
  • Collaborative and supportive work environment
  • Access to exclusive travel perks and discounts
  • And many more!
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    Customer Service Representative • Porto, Porto District, .PT