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Customer Service Representative (Danish Speaker)

Customer Service Representative (Danish Speaker)

SpotOn TAPortugal
Há +30 dias
Descrição da vaga

SpotOn TA was founded to help people find their dream job, and help employers find the right candidates.

spotonps.pl

  • This Job Opportunity is only offered for candidates living and eligible to work in Portugal.

Salary : Kindly Share with us your salary expectations.

Client : BPO Company.

Remote – Braga, PT

The Role

Customer Service Representative – Danish Speaker

Remote – Braga, Portugal

  • This Job Opportunity is only offered for candidates living and eligible to work in Portugal.

    • Salary : Kindly Share with us your salary expectations.

    Client : BPO Company.

    Remote – Braga, PT

    Job Description

    As a Customer Service Representative, you will maintain a professional and empathetic approach in all customer interactions.

    Detailed Duties and Responsibilities

  • Support customer satisfaction and long-term engagement by ensuring effective resolution of issues.
  • Work collaboratively with colleagues and leadership to achieve team objectives.
  • Handle inquiries and requests across various communication channels, ensuring accurate and timely updates in internal systems.
  • Share insights on recurring challenges and suggest opportunities for process or service improvements.
  • Foster positive relationships by delivering prompt and courteous support.
  • Maintain a professional and empathetic approach in all customer interactions.

    • Ideal Profile

    Targeted Qualifications

  • Fluency in  Danish  Language, C1 / C2 level.
  • Fluency in  English  Language, B2 level.
  • Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment.
  • Basic understanding of customer service principles and the ability to follow standard procedures.
  • Previous experience in customer service would be a plus.
  • Willingness to learn and adapt in a fast-paced or evolving support environment.
  • Ability to handle technical inquiries and troubleshoot common issues with guidance.
  • Organized, detail-oriented, and able to manage multiple tasks simultaneously.
  • Strong verbal and written communication skills across various platforms (phone, email, chat, social media).
  • Ability to quickly learn new software and technologies.

    • Interpersonal Skills

  • Communicative, Speak and / or write well and get your ideas across to others easily.
  • Interpreter, Look at things and make sense of them, figure what is needed and how to fulfil it.
  • Confident, Pleasant, Energetic, Helpful, Trustworthy
  • Efficient, Perform tasks in the fastest and simplest ways that they can be done.
  • Organized and punctual, put things in order so that they run smoothly and are always on time.
  • Flexible, Can carry different responsibilities, sometimes with very little advanced notice.
  • Listen, Listen / pay attention to what others are saying, without daydreaming or judging them.
  • Precise, Make sure that things are done accurately, correctly, and exactly.
  • Willingness to acquire new knowledge.
  • Service Customers, be friendly patient, and polite with customers and try your best to service their needs / wants.

    • Offer & Benefits

  • Salary : Kindly Share with us your salary expectations.
  • Remote – Braga, Portugal.
  • Full eligibility to live & work in Portugal is a must.
  • Shift Based – 08 : 00 – 17 : 00.
  • Fixed term 6 months with possibility of extension with possibility of extension.
  • A global team committed to the company values.
  • A dynamic work environment in a dynamically international company.

    • What's on Offer?

  • Opportunity within a company with a solid track record of performance
  • Join a market leader within Other Services
  • A role that offers a breadth of learning opportunities
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    Customer Service Representative • Portugal