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Technology Lead – Centre Operations

IWG plcPorto, Portugal

Há 22 dias

Descrição da vaga

Technology Lead - Centre Operations

About the company

We’re changing the world of work. Our mission is to help millions of people have a great day at work—

every day. With a global footprint of flexible workspaces and a digitally enabled customer experience,

we empower businesses and individuals to work where, when, and how they want.

We’re early adopters of AI, IoT, and cloud technologies, striving to create seamless digital and physical

experiences. If you’re passionate about transforming service delivery and operations through

technology, you’ll find a unique opportunity at IWG.

Job Purpose

IWG is hiring a Technology Lead for front office technology to own the vision, strategy, and delivery of

technology that underpins centre operations and customer-facing service infrastructure. This hybrid role

spans both Centre Operations (e.g., task automation, staff enablement, workflow orchestration) and

Centre Technology (e.g., smart appliances, access control, collaboration tools).

You’ll lead solution design, implementation planning, and ongoing service improvement, ensuring our

centres run efficiently and delight customers. Working at the intersection of strategy, design, and

delivery, you will help shape the future of the IWG experience at scale.

What you’ll need to succeed

Visionary thinking paired with practical delivery mindset
Ability to influence senior stakeholders and cross-functional teams
Experience in high-scale, multi-site operations or service delivery
Balance of strong technical architecture knowledge and business understanding

Responsibilities : Strategic Leadership

Define and continuously refine the technology strategy for front office technology across Centre

Operations and Centre Technology

Align technology initiatives with broader business goals

Guide investment decisions and technology selection through business cases and ROI analysis

Solution Delivery & Innovation

Lead the design and deployment of scalable solutions that improve operational efficiency and

service quality across 3,500+ locations

Drive automation of centre operations tasks and workflows

Oversee smart centre technology (e.g., access control, connectivity, IoT appliances) and its

integration with service platforms

Evaluate and pilot new technologies to improve the in-centre experience and staff productivity

Stakeholder Collaboration

Partner with product managers, business analysts, and vendors to define requirements and

prioritise delivery

Collaborate with Centre Teams, Facilities, Customer Service, and Security to shape technology

that supports daily operations

Governance & Standard

Ensure adherence to architectural, information security, and regulatory standards

Monitor solution performance, technical debt, and service incidents to drive continuous

improvement

Qualifications / Skills / Experience :

Bachelor’s degree in engineering, Computer Science or related; Master’s / MBA preferred

Excellent English communication and executive level presentation skills.

Proven experience in leading cross-functional delivery of complex technical solutions

Strong track record in areas such as digital workplaces, workflow orchestration, service design,

IoT, employee enablement, smart office systems

Vendor evaluation, systems integration, and global technology rollout

Excellent communication skills with the ability to engage technical and non-technical audiences

Good understanding of strategic and new and emerging technology trends, and the practical

application of existing, new and emerging technologies

Experience developing technology architecture blueprints, strategies and roadmaps

Experience delivering presentations to senior-level executives and technical audiences

Exposure and working level knowledge of working with and interfacing to global delivery teams

A solid understanding of business processe

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Lead Technology • Porto, Portugal