Customer service with German

Are you fluent in German and ready to kickstart your career in one of Europes most vibrant cities Join a global leader in outsourcing services and represent a major travel brand known for its outstanding customer care. If youre passionate about service techsavvy and eager to grow this is the opportunity for you!

Location : Lisbon Portugal (Onsite)

Employment Type : Fixedterm (6 months) with potential for extension or permanent hire

Industry : Travel & Tourism / BPO

Languages : German (C2) & English (B2)

Compensation : Base salary performance bonuses

What Youll Do

Engage with customers across phone email chat and social media

Provide product and service information clearly and professionally

Assist with basic troubleshooting and technical questions

Accurately document customer cases in internal systems

Escalate complex issues when necessary for resolution

Collaborate with internal teams to ensure timely support

Manage service ticket queues and prioritize effectively

Contribute ideas to improve customer service processes

What Were Looking For

Native / Fluent in German (C2) Fluent in English (B2)

1 year experience in customer service (preferably in tech / travel)

Strong communication skills across all channels

Able to handle technical issues with a structured approach

Quick learner with new software and systems

Team player with problemsolving mindset

Detailoriented and able to manage multiple tasks

Willingness to work rotating shifts between 5AM10PM MonFri

Whats on Offer

Work for a worldrenowned travel brand

Performancebased incentives

Growth opportunities within a top BPO employer

Collaborative and international work culture

Travel discounts and exclusive perks

And more great benefits!

Dreaming of living in Lisbon and helping people while building your career Apply now and take off with us!

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Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Experience : years

Vacancy : 1