Application Support

Transformation, adaptability and innovation are part of our DNA.

We're passionate about technology and we want to be part of your story.

Do we share the same passion? You've come to the right place, Smart.

We’re looking for a Senior Application Support Engineer with a strong technical background and a DevOps mindset to join an international IT team that supports critical data and infrastructure applications. This role involves working closely with development, infrastructure, and business teams to ensure the stability, performance, and continuous improvement of the application ecosystem.

Key Responsibilities

• Provide Level 2 / 3 support for business-critical applications and ensure quick resolution of production incidents.
• Coordinate and support infrastructure operations, including planned maintenance, server upgrades, and application deployments.
• Monitor system health using modern tools (Zabbix, Grafana, etc.) and proactively detect performance or capacity issues.
• Document technical procedures, system architecture, and support processes to ensure operational excellence.
• Automate recurring tasks and contribute to the improvement of support processes and application stability.
• Collaborate with cross-functional teams to define technical requirements and participate in change management initiatives.
• Maintain and test infrastructure backup and restoration processes, ensuring data integrity and availability.

Technical Environment

Ideal Profile

What will you find at SMART?

A dynamic, hard-working and co-operative team;

Career plan and defined objectives;

Initial and ongoing training ;

Follow-up meetings and performance appraisals;

Business bonuses;

Personal and family benefits;

Numerous events, partnerships and internal dynamics;