Italian or Dutch Customer Service agent

Location : Carcavelos, Portugal (Hybrid – 2 days on-site)

Languages : Italian or Dutch

Gross salary for the Italian market : €850 base + €300 language bonus + performance bonus + meal allowance

Gross salary for the Dutch market : €850 + €770 Language Bonus + Meal Allowance + Performance Bonus (up to €130 / month)

Are you fluent in Italian and living in Portugal ?

Looking to grow your career in customer service with a company that creates unforgettable experiences ?

Join a market leader in the European leisure gift industry and become part of a dynamic team helping customers discover moments that matter.

What You’ll Be Doing :

• Assist customers via phone, email, chat, and social media
• Help with orders, exchanges , and identify upselling opportunities
• Ensure accurate case tracking and timely follow-up
• Stay up-to-date with product knowledge and internal policies
• Collaborate with your team to meet quality KPIs and boost customer satisfaction

What We’re Looking For :

What’s On Offer :

Interested?

Send your CV to or call us directly at +353 15225356